Hello Mimis23,

We deeply regret the impression so negative about your stay in our establishment, since one of our goals as a hotel, is to exceed the expectations of our guests committed to reaching an excellent level of our services and providing the highest quality for our guests to enjoy an extraordinary experience in every moment of your stay.

Regarding your comments about the effectiveness of service, we would like to inform you that behind the whole operation is a large team of, department heads and managers whose mission is a work in the training of our staff following our standards and procedures to achieve a flawless appearance in our service, something that been recognized and valued by our other customers. We appreciate your criticism while surprising the opinion that has formed our hotel and we regret that despite our efforts we have not managed to make you spend a successful stay.

Regarding the cuisine of the hotel, we are in a profound renewal of it, sorry if the selection of our Buffet was not like, as you can see in the reviews that are on trip, our cafeteria has received an assessment very good as the menu and service staff, appreciated by our customers.

Thank you for your comments, which will help us to improve. For us are very important suggestions from our customers, so we can adapt to all tastes, with such varied clientele we have.

Without further ado, and putting ourselves at your disposal for any questions or doubts, we take this opportunity Sincerely yours.

Kindest regards,

Public Relations Manager.
Ajax Hotel.