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Crowne Plaza Tel Aviv Beach
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Reviews (2 196)
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Reviewed 10 April 2018 via mobile

We were checking out earthly morning 5 am on 9th april 2018 and had informed the receptionist she was a girl that someone will be there to pick up and take us to the airport and when the person came to the hotel to find for us she said there is no guest with this name staying with us and we got delayed to the airport for almost 45 mins which I felt it was irresponsibly of the hotel staff she was very rude to the lady who had come to pick us up very pathetic I think the management should this kind of behaviour of there staff otherwise the hotel is going to loss there good name and and services

Stayed: April 2018, travelled with family
Thank Sushma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 15 April 2018

Dear Mrs, Sushma T,
Thank you for your feedback.
We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service (or quality) which was unacceptable.
We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018

We stayed at the TA Crowne Plaza for the last four days of Passover. The food was fabulous: Chef Shachar Garoosy and Pastry Chef Arie Kvitko did an amazing job and they are real assets for the hotel. The service was very good and I would like to make a special mention of Lauren from the dining staff who made sure that we had everything we needed. The room was not the most luxurious I have seen yet it was very spacious and had all we needed. The hotel location is the best in Tel Aviv. One complaint: the hotel facade is in the process of renovation so our room view was obscured by dirty windows. But we knew this in advance. All in all I would recommend this hotel and we plan on returning BH next Passover if not sooner.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank daveydave12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 10 April 2018

Dear Mr.daveydave12
Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!
We are particularly appreciative of your comments about the Chef Shachar Garoosy , Pastry Chef Arie Kvitko and Lauren . Your comments will be shared with them, and with our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.
Although we understand and apologize for the inconvenience caused by the renovation. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests.
We are looking forward to welcoming you back at the Crowne Plaza Tel Aviv Beach.
Sincerely yours,
Lee Ben-Moshe
Guest Relations Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018

To starts with the good thing, the breakfast is very good and the chef tries to provide outstanding food. The disappointment starts right after entering the lobby. I can't understand why a such expensive hotel maintain such a crap reception. I would start to renovate here. But the bad impression prolongs in the room. Sure, there are activities to renovate the hotel which results into sound pollution during the day. The bar closes early.

Room Tip: try to get view to the marina or sea side
  • Stayed: February 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank s1735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 8 April 2018

Dear Mr. s1735 ,
Thank you very much for your recent stay at the Crowne Plaza Tel Aviv Beach, for your review and for being so detailed in the good, and the opportunities to improve.

Whilst we are pleased with the good comments, we truly value the critical comments as this gives us the opportunity of improving what we can offer to enhance your stay.

We will address these issues and we are confident when you return you will see the improvements made.

Thank you again for your review.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

With a great location, excellent breakfast and lunch, beautiful views from the restaurant and from the bar, and good service this is a very nice option in Tel Aviv. The swimming pool, in front of the sea, is really nice! The rroms are spacious and confortable. The only drawback, which is only temporary, is that is going under renovations, and there is a lot of noise during the day.

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Marcel701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 3 April 2018

Dear Mr. Marcel701 ,
Thank you very much for taking the time to write your comments. We are pleased you enjoyed your stay with us!
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire personnel, as reinforcement to continue their efforts to make the Crowne Plaza Tel Aviv Beach a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Thank you for choosing Crowne Plaza Tel Aviv Beach.

Sincerely yours,
Lee ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

It’s like a trip back in the 80’ all furniture bathroom everything is old

The hotel is starting a renovation program so make sure to book a NEW room one more thing the facade also is under renovation
I would suggest to go somewheee else until it’s fully renovated

Stayed: March 2018, travelled on business
Thank Dominique P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee B, Guest Relations Manager at Crowne Plaza Tel Aviv Beach, responded to this reviewResponded 20 March 2018

Dear Mr.Dominique P ,
Thank you very much for contacting the management, and for taking the time to express your thoughts and concerns.
We understand and apologize for the inconvenience caused by the renovation. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests.
The renovation is duly publicized in the hotel's website. Therefore, every guest should be well aware of it when booking.
We want to assure you Crowne Plaza Hotels are very proud of its level of service, cleanliness and quality of its product and we are not different at Crowne Plaza Tel Aviv Beach.
We take very seriously the confidence our guests place in us and work diligently to rectify any unsatisfactory experiences.
We would love the opportunity to regain your confidence in the Crowne Plaza Tel Aviv Beach soon.

Sincerely yours,
Lee Ben-Moshe
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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