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All reviews close to the airport star city ataturk airport free shuttle swimming cap next morning short stay room service mini bar business hotel turkish airlines perfect hotel nice room rooms are clean taxi cnr sauna
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Reviewed 26 June 2018

Good Hotel for a short stay. Decent prices. Large rooms. Good Reception area. My room had small issues that spoils the otherwise good experience. AC temp control not working accurately. Hand shower head not sitting on ts cradle, bathroom floor a bit dirty. Slow WiFi. Location is away from main toursit attractions. Although there is a large mall accross the street.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Service
Thank Mirza A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GonenHotels, Konuk İlişkileri Müdürü at Istanbul Gonen Hotel, responded to this reviewResponded 2 July 2018

Dear Mirza A,

After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on TripAdvsior about our hotel…

Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. And we will share Your complaints with our Hotel Management to take corrective and better actions for Your satisfaction…

With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time…

Sincerely Yours,

Bengi HAN
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Hotel is amazing just luxury marvel floors walls indoor spa and pool immaculate all again with marble rooms are huge with spacious bathroom tv kettle fridge amazing views of city amazing food good service can't fault it

Stayed: June 2018, travelled solo
Thank mumof4essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GonenHotels, Konuk İlişkileri Müdürü at Istanbul Gonen Hotel, responded to this reviewResponded 2 July 2018

Dear Guest,

After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on TripAdvsior about our hotel…

Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time…

Sincerely Yours,

Bengi HAN
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

I do not advise staying at this hotel, the water does not go out of the toilet, took 450 euros from my young man as a guarantee they said, we all paid asked if we should not, the hotel does not pull even one star

Stayed: June 2017, travelled as a couple
1  Thank adadjakipova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GonenHotels, Konuk İlişkileri Müdürü at Istanbul Gonen Hotel, responded to this reviewResponded 29 May 2018

Dear adadjakipova,

A couple of days ago we recieved your e-mail concerning about your forgotten deposit money of your stay a year ago. You attached a recipt to your e-mail beloning to a local bank about an exchange transaction. When we examined that document we had realised that you exchanged 450€ to Turkish Lira previously of your hotel arrival, at the Airport. Please be informed that the document you sent us as a proof does not belong to our hotel, but a bank recipt. We have already answer your e-mail immediately but you may have not recieved it yet.

If you think there was a mistake on that exchange transaction, please contact Turkiye Is Bankasi Costumer Relations Department.

Bengi HAN
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

I requested double bed but got twin, but the real roblem is that thermometer reeks of cigarettes smell. When I went down to the reception they give me attitude about wanting to change the room. HORRIBLE BREAKFAST.

Stayed: May 2018, travelled with family
Thank Orapin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GonenHotels, Konuk İlişkileri Müdürü at Istanbul Gonen Hotel, responded to this reviewResponded 24 May 2018

Dear Mrs. Orapin W,


We thank You very much for taking Your time and leaving us a note on TripAdvisor which You inform us about your thoughts which You made during Your recent stay at Istanbul Gonen Hotel.

According to Your given feedback, we have to regretfully realize that we were not able to meet Your expectations regarding especially our breakfast... Please allow me an apologize about this inconvenience. When we checked our system we saw You had a King Bed room which number is 601… We guess there was a misunderstanding… Please share with us what You had about room so we may share Your complaints with our Hotel Management to take corrective and better actions for Your satisfaction…

We hope to welcome You back to our Hotel in the near future that we will use as an opportunity to offer You further improved quality and hospitality to make Your stay a memorable one.

Best Regards,

Bengi HAN
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018

I stayed with a friend for one night here before going to the airport. Room was comfortable and clean, it overlooks the Star City shopping centre and other general views of city (this location is NOT the best for exploring Istanbul's Old City or main attractions). Bathroom was clean and spacious. All amenities provided. Huge choices at breakfast. And the HIDDEN GEM: An incredible spa in the basement with separate facilities for women. It has a sauna, steam room, hammam, and beauty treatments if required. There's also a swimming pool which is mixed gender. There's a small live music / night club section on ground floor and a restaurant.

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank zay-explores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gonen H, Genel Müdür at Istanbul Gonen Hotel, responded to this reviewResponded 10 May 2018

Dear Guest,

After Your last visit to Istanbul Gonen Hotel we would like to thank You for Your good comments and Your points on TripAdvisor about our hotel…

Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it. Therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

With the service understanding that we have developed, we will welcome You again in our hotel in the near future will honor us and be an oppurtunity for make You feel our Turkish Hospitality one more time…

Sincerely Yours,

Koray ÇETİNER
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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