Unfriendly, rude, uneducated and insensitive staff! They threw my girlfriend’s wallet with passport and travel documents to the laundry and we spent one entire day of our holidays asking in Metro stations and tourism police (who doesn’t speak English very well) about the wallet. After two days, the laundry department noticed about the mistake and a staff guy called Merat wanted us to sign a document in Turkish without even explaining to us what it meant and mocked of us when we asked for an explanation and even refused to apologise. In addition, the security guard who does not speak English just threatened us with calling the police without understanding the situation.
That wanted to compensate the whole situation with a salad.
On the top of that, wi-fi is very slow, people smoke in “non-smoking” floors and sound isolation is non-existent. You can hear everything that people says in the rooms beside yours.
Not a 5-star star hotel and definitely non 5-star staff...More