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Reviews (1 175)
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Reviewed 2 weeks ago via mobile

Had a wonderful experience while staying at the RIXOS Pera istanbul, head concierge mr Nuri was a wonderful man and very helpful with everything , mr vgurcan was a great help , i strongly recommend that you visit this wonderful hotel all the staff were friendly and kind.

Stayed: June 2018, travelled with family
Thank haninchoukair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos P, Genel Müdür at Rixos Pera Istanbul, responded to this reviewResponded 2 weeks ago

Dear Mr. Choukair,

First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.

Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.

It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Rixos Pera İstanbul each time you visit Istanbul.

Best regards,
Ersan Sahin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Hotel was elegantly design, very helpful concierge, friendly front office, even met the GM at the front desk. Quite impressed with the hotel, consists of several small buildings, but the decor was mamamia.. very attention to details, our junior suite was decorated with elegant interior, and location was perfect, will stay here again for sure.

Stayed: June 2018, travelled with family
Thank Vonnysantoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos P, Genel Müdür at Rixos Pera Istanbul, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.

Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.

It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Rixos Pera İstanbul each time you visit Istanbul.

Best regards,
Ersan Sahin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is not my first stay in Rixos, but most likely the last.
The hotel is clean, great location with an average breakfast.
It is expensive though and I was hoping because it is the summer high season, we will get something for the value of the money.
We booked 7 non-refundable rooms each for 4 nights, through Hotels.com for my entire family (15 people). A couple came 2 days later than the booking dates because of an of an emergency. I talked to the receptionist whether anything can be done for not using 2 nights of a room, and she told me: nothing can be done because the room is already booked and ready for their arrival. I wanted to talk to the manager maybe s/he can do something, but s/he didn’t want to talk to us (strike # 1). So, we took the room that was booked for the late couple just to make it a storage, and it was a king bed room, when the booking was for 2 twin-beds (mistake). I went back to the reception, and they told me: when the couple comes, we will arrange for them another room! (Really? What if they came on time)
Each of the other 6 rooms had a problem. 2 rooms had an A/C problem at night, and when we called, we were told nothing can be done because it is automatic (seriously?? Why do we have to sleep in hot rooms at nights?)
Another room had an issue with the shower drainage, and once there was water flood out of the shower into the room. (Strike #2)
Another room had one towel, one pair of slippers, one shampoo, one conditioner, ...etc when the room is for a couple! (mistake). I called the reception... and I was told to look inside the cupboards and drawers! (Strike #3) Why would a hotel put in every room 2 things of every item in the right place, and in one room ONLY some stuff in the right place and ask the guests to search for the rest???
After complaining a lot, one room was upgraded to a stupid corner sea view room (nothing special about this upgrade), but at least it was a problem free room.
The other 6 rooms had to live with whatever they have.
I think Rixos is good in the low tourism season, but they cannot handle a lot of guests and big families during the high season.
Oh! One more thing: we came early to the hotel (before 12:00 pm check in time), so we left our luggage in the reception, and went out. When we came back, no one from the staff knew anything about the luggage. They went looking for them, and apparently someone put them in one room until we do the check in.
For a while we freaked out because the bell boy said: yesterday other guests’ luggage was taken to the airport by mistake!
Again, it is a good hotel, but for the value of the money you expect a superior service and attitude.

Stayed: June 2018, travelled with family
Thank Conservativ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos P, Genel Müdür at Rixos Pera Istanbul, responded to this reviewResponded 1 week ago

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.

At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Ersan Sahin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

One of the best locations you can reside at when it comes to Istanbul!!

Loved reception and service overall was amazing

Wow!!
What a rooftop!!

Will come back for sure next time we are in Istanbul,

Also concierge was very helpful

Stayed: June 2018
Thank Basim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos P, Genel Müdür at Rixos Pera Istanbul, responded to this reviewResponded 3 weeks ago

Dear Mr. Basim,

First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.

Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.

It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Rixos Pera İstanbul each time you visit Istanbul.

Best regards,
Ersan Sahin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I loved staying at this hotel. The staff was friendly and very helpful. The rooms were clean and comfortable furnished in a faded luxury style which is quite charming. Check in was painless and the rooms were beautifully turned out. The beds are very comfortable and I LOVED the fact that they had a pillow menu. You could choose the type of pillow you are used to and housekeeping would immediately bring it up. That was a lovely feature. Also you are left little cakes in the afternoon.

There were quirks in the hotel though. The lift can only be accessed with your room card, so you have to have your card on you at all time, not great for forgetful people, but I suppose good for security. Also the air conditioning and TV controls were not the simplest to use, but these are small irritants hardly worth mentioning.

The breakfast buffet is excellent with a great variety of cheeses, fresh vegetables and all kinds of condiments in addition to eggs cooked anyway you like and waffles/ pancakes, pastries and fruit.

The hotel is in a lovely neighborhood full of shops and good restaurants. I want to particularly thank Ugur for being such a cheerful and accommodating staff member at reception. Also I'd like to mention the very informative and extremely courteous concierge. I would highly recommend this delightful hotel.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos P, Genel Müdür at Rixos Pera Istanbul, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.

Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.

It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Rixos Pera İstanbul each time you visit Istanbul.

Best regards,
Ersan Sahin
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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