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“Nice hotel staff”

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Best Western Gobi's Kelso
Ranked #6 of 60 Hotels in Ulaanbaatar
Certificate of Excellence
Reviewed 25 July 2017 via mobile

Stayed there one night last week and really couldn't complain too much about anything. I'd highly recommend taking a taxi there and the going rate is 24,000 or $10USD. If you're paying in US dollars, they only accept new bills.

The hotel itself is very clean and the staff very friendly and spoke great English. We even had a breakfast to go since we left before it started. The room was spacious and clean and the bathroom very nice.

The bed mattress is extremely hard and pillows very thin. The shower pressure is good, but it takes at least 5 minutes for the hot water to come through.

Definitely a good option while in Ulaanbaataar, but not for more then a night or two.

Stayed: July 2017, travelled solo
2  Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 86 reviews

Reviewed 19 July 2017

We flew in from Beijing China and arrived at 4am at the Best Western. We were tired and worn out and our trip started with a smile from Sarah the desk Clerk as we entered and she issued us the keys to the room and off the sleep we went. The room was clean and in great repair and the beds comfortable. We woke up and enjoyed a lovely simple breakfast in the dining room and again met the rest of the staff on duty. Most of the staff speaks Mongolian and very little English but they are very friendly and make the attempt to communicate. We finished out our trip a week later and looking forward to booking with them on our next trip. If you go to Mongolia use this hotel, it is small and not in downtown but is relaxed and the staff was amazing.

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank snowrabbit2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

We had a group of 6 friends stay here before heading off on a mountain bike trek and the staff really looked after us.
On arrival we had a "taxi" driver try and rip us off but the person on the front desk went into bat for us and ensured we only paid a fair and reasonable amount.
I then had issues with my bank cards and needed to make an international call. The hotel doesn't allow international calls, so the front desk person allowed me to use their personal phone.
The day of our train ride north for the bike trek we wanted to keep a room so we could store our bags and have a shower before leaving on the evening train. When we asked about keeping a room they allowed us to keep all the rooms until late afternoon and didn't charge us extra.
They sourced outdoor shops, eating places, local sites and even chased up pricing to have a hit of golf at the local club, all without a fuss.
The staff were excellent!
The rooms were fine, with wifi access and a hot shower. My bed was very rigid and not the most comfortable but considering the service we received I was able to easily get passed that.
Breakfast was included in the accommodation with the food being decent and plentiful.
There are laundry facilities available. I didn't use them so not 100% sure on cost or if detergent was available but I know one of the boys did use the facility and I didn't hear any complaints.
The hotel is in walking distance to the train station and a money exchange for exchanging foreign currency into local.
Although we were a bit daunted about walking down town from the hotel, once we worked out the direct route it was only about 10-15 minutes walk and we always felt safe both during day and night. Once you got into town there were plenty of choices for a meal and a drink.
If you want to be based in the middle of town and have everything on your doorstep, then maybe this hotel isn't for you but if you are happy for a 10 minute stroll either way then this place will be more than adequate. If you intend to catch a train, then it is ideal.
I'd stay here again.

Stayed: July 2017, travelled with friends
Thank Cayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017

We checked in very late at night and left early the next morning… so this review is based on my "first impressions."

Our room was very small and the beds were hard, with mediocre linens. What I did not like was the fact that the bathroom did not appear to be super clean, and the sink drain was partially clogged. Too short a stay to complain, though. Best thing about this property was that the staff was nice and spoke English. I would personally not opt to stay here again, as we had a much better experience for a lower price at Hotel Nine (on our way back).

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank koolkat808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdenebayar B, General Manager at Best Western Gobi's Kelso, responded to this reviewResponded 30 June 2017

Dear koolkat808,

Thank you for taking your precious time to review our hotel.

We are sorry not to meet your expectations.

If you want to discuss more about our hotel feel free to contact us at info@bestwesternmongolia.com.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017

We stayed here as part of our train journey through the country. From start to finish the staff could not have done more to help us with every aspect of our journey. Nothing was too much problem for them. The manager, Erdenebayar, arranged a driver to give us a city tour of the outlying attractions by email before we visited. When we had problems with a taxi they hunted them down to sort the problem. They made us a breakfast to take away when we had to leave early, and we enjoyed a long chat with Erdenebayar one evening in the restaurant about Mongolia's history. All of the other staff also go out of their way to help you and most of them speak excellent English which we appreciated.

The rooms were smart and well equipped. The shower was hot and powerful. We were on the fifth floor and while there was a loud party in the bar one day, it had finished by early evening so we could sleep in peace.

The restaurant was good - we ate here one evening and there was plenty of choice and plenty of quantity. Breakfast was fine - a few hot options and continental too.

The only downside is the location which is somewhat removed from the city centre but for us didn't matter due to our taxi tour and having a pickup booked the next day also. It is so close to the train station that it is excellent for that purpose.

Room Tip: High floor is good
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  • Stayed: June 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Gobi's Kelso

Address: Bayangol 4th Khoroo | Jasrai Street, 27/1, Ulaanbaatar 16051, Mongolia
Region: Mongolia > Ulaanbaatar
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #6 of 60 Hotels in Ulaanbaatar
Price Range: R639 - R1 044 (Based on Average Rates for a Standard Room)
Hotel Class:3,5 star — Best Western Gobi's Kelso 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
The BEST WESTERN Gobi’s Kelso is conveniently located with easy access to key area business locations and shopping. Hotel guests will appreciate onsite dining and the exercise facility. Each well-appointed room features high-speed Internet access, iron/ironing board, air-conditioning and hairdryer. Suites are available including a Presidential Suite and Penthouse suite. ... more   less 
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