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Reviews (34)
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1 - 6 of 34 reviews
Reviewed 29 June 2016

Our room obviously hadn't been touched since whenever the hotel was built. Chairs had no stuffing so you sunk into the frame, bed was beyond hard with ridges and lumps and you could see where the edging was completely worn away, pillows meager, thick dust in places, carpet, especially in front of bathroom, marked and worn,. A/C extremely loud, didn't really work and when you turned the bedside lights off it went off! So the only way of any fresh air was the door on the tiny balcony which of course you cant leave open at night due to traffic noise.

Bathroom is huge and clean with shampoos etc. Very dim lighting. Hot water was random...some days brilliant and hot, others tepid to cold.

Housekeeping was a bit hit and miss as they didn't always replace items such as tea bags or glasses. We only had 1 towel on arrival and thank goodness for google translate or we wouldn’t have been given another!

There seems to only be one restaurant now even though there are adds everywhere for others. Dinner was nice, we had Mongolian food. Breakfast you have a choice of 2 western menus or a Korean set menus. Very average breakfast and often things were not available.

Front desk staff friendly and helpful but everyone else seemed grumpy. Not a prime location for cafes and a bit of a walk to see the sights.Handy to the train station. WiFi was free but poor.

Basically a hotel should provide a decent bed and a hot shower at the least no matter its rating, this hotel failed on both accounts. I would look elsewhere if I ever return to Ulaanbaatar

  • Stayed: June 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank GeorgetteCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2015

Groups of aggressive and threatening men/pick-pockets linger outside waiting to target tourists and passers-by for money. My family and I were repeatedly threatened and approached both outside of the hotel and in the reception – the doorstaff did nothing to help. We saw a number of other incidents around the hotel. This is a dangerous area to stay as a foreigner.

  • Stayed: July 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank UKFamilySingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2015

Our "standard double" room was huge, with a giant bathroom (complete with tub and separate shower) and beautiful carpets and beds and wallpaper. One night at three in the morning a band started practicing (seriously: electric guitar, drums, vocals) two floors below us, but after I complained at the desk they immediately quit. They also provide you with multiple water bottles each day. As an American, beware that there is no AC here, though. (This is entirely typical for the region.)

  • Stayed: July 2015, travelled with friends
    • Location
    • Rooms
    • Service
Thank Colin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2015

Probably not up to the standards of the Whitehouse of the Clintons, Bushes, or Obamas, but still a decent hotel. When it first opened 15 years ago or so, this hotel was a fabulous break from the big, cold places like Chinggis Khaan and UB Hotel, and a great value. Since then, lots of new places have popped up, offering similar good value. Whitehouse Hotel is still a good hotel though, if you're not too demanding of luxury. Fairly reliable room and cleanliness. Quite OK, especially if on a limited budget.

  • Stayed: May 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Raintree_Thailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

If you judge the hotel based on the outside appearance you are going to be disappointed. Upon entering you will find a much warmer environment with staff willing to help in any capacity they can. Though the furnishings are a bit outdated and have seen better days, our room was clean and spacious. The staffs English is not the best, but patience and charades will help you get what you need. We checked out of our room to head to the National Parks and were aloud to keep our bags at the hotel overnight, a convenience many hotels may not offer. There were two choices for breakfast a Korean option and Western/European option. We chose the European and was not disappointed.

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Pissuqaralria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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