Our room obviously hadn't been touched since whenever the hotel was built. Chairs had no stuffing so you sunk into the frame, bed was beyond hard with ridges and lumps and you could see where the edging was completely worn away, pillows meager, thick dust in places, carpet, especially in front of bathroom, marked and worn,. A/C extremely loud, didn't really work and when you turned the bedside lights off it went off! So the only way of any fresh air was the door on the tiny balcony which of course you cant leave open at night due to traffic noise.
Bathroom is huge and clean with shampoos etc. Very dim lighting. Hot water was random...some days brilliant and hot, others tepid to cold.
Housekeeping was a bit hit and miss as they didn't always replace items such as tea bags or glasses. We only had 1 towel on arrival and thank goodness for google translate or we wouldn’t have been given another!
There seems to only be one restaurant now even though there are adds everywhere for others. Dinner was nice, we had Mongolian food. Breakfast you have a choice of 2 western menus or a Korean set menus. Very average breakfast and often things were not available.
Front desk staff friendly and helpful but everyone else seemed grumpy. Not a prime location for cafes and a bit of a walk to see the sights.Handy to the train station. WiFi was free but poor.
Basically a hotel should provide a decent bed and a hot shower at the least no matter its rating, this hotel failed on both accounts. I would look elsewhere if I ever return to Ulaanbaatar
- Official Description (provided by the hotel):
- Whitehouse Hotel is a three-star business hotel, and has total of 60 rooms. The hotel is located in the business district of UB, and is close to everything. Guests find the hotel comfortable, clean, safe and excellent service. We hope to see you at our property. Check us out on the web! ... more less
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