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All reviews opera house business hotel khan shatyr laundry room business visit nice bathroom modern hotel late check front office iron and ironing board recommend this hotel shopping mall rooms are spacious within walking distance reception desk location is great the hotel staff
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Reviewed 5 July 2017

Staying at the Hilton Park Inn has been a really great experience in every way and when you spend 15-days in a hotel you get to know it very well. The hotel is modern, comfortable and very clean. The location is excellent and easy walking distance to shops, monuments, restaurants and the long central pedestrian walkway. The best part of the hotel, however, though are the staff. They are polite, warm and friendly. The reception staff have been particularly helpful to me with the hospitalisation of my husband, enquiring after his health and offering me a room for as long as I need to stay. My congratulations to the management and thanks to the Reservarions Manager, Ms Bakhtygul Batyrbekova and everyone on the reception desk, especially Kristine, Danagul, Guldana, Assel and Adel. Also, the very efficient, polite and kind Yerkin, the Breakfast Supervisor. They are outstanding!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank ChrisP06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this reviewResponded 10 July 2017

Dear ChrisP06,

Warmest greetings from Hilton Garden Inn Astana!


First of all, we would like to thank you very much indeed for your warm and positive comments about Hilton Garden Inn Astana!

Thank you for appreciating hospitality and courtesy of our staff, hotel accommodation and facilities. It greatly motivates us to provide the best service for our Guests.Our brand pillars are to ensure every guest feels welcomed and appreciated, and that we are approachable and dependable.

We are looking forward to welcoming you back.

Sincerely Yours,

Sinan Udil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Stayed here on business...the staff were all courteous and considerate and everyone spoke perfect English which I didnt expect. The breakfast wasnt great but typical of business hotels. The food at thelobby restaurant is excellent but the servixe is pretty slow. My room was clean with modern fittings but the minibar was empty. One could purchase drinks and snacks from the lobby.i arranged my round trip airport transportation through the hotel and didnt face any issues. The hotel is in an excellent location with several dinning options nearby.

Stayed: June 2017, travelled on business
Thank HKJordan2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this reviewResponded 5 July 2017

Dear Nasser,

Warmest greetings from Hilton Garden Inn Astana!


Your feedback left on tripadvisor is highly appreciated. We are pleased to know that you have enjoyed your stay with us and moreover, we are happy to hear that you liked the room equipment, amenities and service we provide, it greatly motivates us to move forward.

We would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business and personal endeavors!

Sincerely,

Sinan Udil
General Manager
Hilton Garden Inn Astana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

The hotel is centrally located in the new part of Astana at walking distance from the Opera, Khan Shatyr shopping center and Baiterek tower. The rooms are modern, comfortable and clean with good showers and beds. The breakfast buffet is good. Staff is friendly and speaks English well. The hotel is effective and reliable, but do not expect 'charming' or 'authentic'.

The hotel has a restaurant/bar, however there are better options in the vicinity, in terms of choice/menu/quality/price/atmosphere.

Room tip: choose rooms at the back of the hotel at the end of the corridor. These are most quiet in terms of street noise and late-night check-in/check-out noise.

Room Tip: Choose rooms at the back of the hotel at the end of the corridor. These are most quiet.
  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
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Thank FernIze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this reviewResponded 2 July 2017

Dear Fernize,

I would like to take this time to personally thank you for staying with us at Hilton Garden Inn Astana.

In order to continually improve upon our product and services, we rely heavily on feedback from our guests. Your comments and tips are highly appreciated and noted for your future stays.We are happy to hear your overall experience met your expectations and sincerely hope you'll become our regular guest!

Looking forward to welcoming you back at our property!

Best Regards,

Sinan Udil

General Manager
Hilton Garden Inn Astana

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Reviewed 22 June 2017

Stayed for a couple of nights for business. Comfortable room with a central location - bathroom and bed were high quality. The staff were helpful. There was a good breakfast and the restaurant was reasonable.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this reviewResponded 26 June 2017

Dear Rachel,

Thank you for filling out the Survey and for rating us with high scores!

Thank you very much for your positive comments about Hilton Garden Inn Astana. We are glad we were able to meet your expectations. We do strive to make each stay comfortable and enjoyable for each of our guests.

Please contact us direct at the email tseak_fo@hilton.com if there is anything we can do for you next time.

We look forward to welcoming you back to our hotel in the future!

Sincerely,

Sinan Udil
General Manager
Hilton Garden Inn Astana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017

Hilton Garden Inn is located in the heart of the business district of Astana. I visited Astana on the occasion of EXPO 2017 and found the hotel very located. A short taxi drive can take you to all the main points of interest in Astana. I found the breakfast quite basic, and the hotel has a great opportunity in improving the breakfast spread.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Harikrishnan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
udilsinan, General Manager at Hilton Garden Inn Astana, responded to this reviewResponded 23 June 2017

Dear Harikrishnan T,

Warmest greetings from Hilton Garden Inn Astana!

Thank you so much for the valuable comment. Your opinion is very important for us!
We are very happy to hear that you estimated our service, facilities,location and accommodation. Your remark concerning the breakfast menu will be refered to the appropriate department. We work on improvement every day and hope every stay at our property is comfortable and nice!

We look forward to welcoming you at our property!

Best Regards,

Sinan Udil
General Manager
Hilton Garden Inn Astana
sinan.udil@hilton.com

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