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Reviews (395)
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All reviewsirish barturkish bathspa and swimming poolface clothsfull rangeguest rooms areanywhere in the worldbeautiful hotelluxury hotelbusiness tripenjoyed my stayroom servicebusiness hotelkhan shatyrexcellent staylobby barbreakfast buffet is
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Reviewed 11 April 2018 via mobile

I'm frequently staying at this hotel. Perfect location, easy to find! Staff are very helpful and polite. Rooms are spacious and clean. Even smoking rooms do not smell tobacco. Breakfast is good enough.
Irish Pub deserves special admiration. I would tell it is the most lovely place in Astana. Staff is great. Special thanks to new lovely and charming hostess, if I'm not wrong Christina, for her care, willingness and readiness to assist. All the best!

Stayed: April 2018, travelled on business
1  Thank Rufat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this reviewResponded 2 May 2018

Dear Rufat A,

Thank you for taking the time to leave such a complimentary review after your recent stay here at Rixos President Astana Hotel.

It is always such a pleasure to read about our customer's experiences; especially when it is so apparent that they have had a truly wonderful time. As a loyal and regular guest, you have seen the hotel completely evolve and what a fine hotel it is today. I am so pleased you were able to make the most of our enviable central location and found your room and the facilities to be so comfortable.

Indeed my colleagues take the greatest of pride in ensuring our customers are made to feel comfortable and enjoy the highest levels of service during their time with us. I am delighted we achieved this during your visit, and I will have great pleasure in sharing your feedback with the team.

We all look forward to welcoming you back for another Rixos President Astana experience very soon.

Hospitably yours,
Tansel Tercan,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2018

The quiet and friendly atmosphere. It is very convenient here. He has good restaurants with an authentic menu. Excellent staff. Live music is in the evening in the lobby (classical) and in the Irish pub (jazz - highly recommend).

Room Tip: The eastern side of the building, floor any.
  • Stayed: February 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Victor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this reviewResponded 2 May 2018

Dear Victor M,

Thank you for sharing your feedback with us after your most recent stay at Rixos President Astana Hotel.

I am happy to hear that you enjoyed your stay with us and found the staff friendly and helpful. That you experienced an amazing stay through the comfort and service provided, especially through the service at the Lobby Bar and Irish Pub.

Once again, thank you for your kind words and I look forward to welcoming you back soon.

Hospitably yours,
Tansel Tercan,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

Rixos did it’s part in hosting guests of the capital for many years.

Staff is now well trained and attitude is good.

Of course natural depreciation and harsh weather are taking its tall. Also as it was built many years ago, when country did not have much money, construction standards and finishes are rather unrefined.

But it does what it say: warm, good size rooms. Nice lobby.

Stayed: March 2018, travelled on business
Thank Bairam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this reviewResponded 2 May 2018

Dear Bairam V,

Thank you for taking the time to review your recent experience here at Rixos President Astana Hotel.

As a regular loyal guest for a number of years, you have seen firsthand how the hotel has evolved in terms of upgrading its services and facilities. The Lobby, which consistently receives great praise from our guests, is indeed a perfect offering to escape from the world and relax. The hotel staff is great ambassadors for our hotel, providing great hospitality and qualified service.

Thank you once again for taking the time to review another great stay at the Rixos President Astana Hotel.

I do hope to have the pleasure of welcoming you back in the not too distant future.

Hospitably yours,
Tansel Tercan,
General Manager

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Reviewed 18 February 2018 via mobile

Value for money! I have only good things to say about this hotel and especially for the services and the polite people. Nice location, rich breakfast, luxury environment. The only min point was that there was an unpleasant smell in the room upon our arrival, probably because the windows remain closed for long time, due to low outside temperatures. We had to ventilated the room ourselves in order to feel better. Maybe the management should take this under consideration. Despite this definitely I am coming back

Stayed: February 2018, travelled on business
Thank Blue V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this reviewResponded 2 May 2018

Dear Blue V,

Thank you for taking the time to review your recent stay here at Rixos President Hotel Astana.

I am happy to hear that you enjoyed your stay with us and found the staff friendly and helpful. I am equally happy to hear that you enjoyed your breakfast experience.

Thank you for bringing your concerns about the smell in the room to our attention. I sincerely apologize for your experience and we will be coaching and training our staff to avoid this type of incidents which you described. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

Once again thank you for being our loyal guest and I’m looking forward to welcoming you back soon

Hospitably yours,
Tansel Tercan,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

The architecture doesn’t inspire but located centrally it is a good hotel to stay in. The staff is outstanding in their focus on service. Food is so so. The swimming pool is small but the fitness center and spa are well provided with facilities. The Irish bar is the place to hang out whether for a coffee or drink. There is live music everyday starting at 9 pm and the quality is surprising.

Stayed: February 2018, travelled on business
Thank Bishwadeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tansel_Tercan, General Manager at Rixos President Astana Hotel, responded to this reviewResponded 2 May 2018

Dear Bishwadeep B,

Thank you very much for choosing Rixos President Astana Hotel for your trip and leaving a positive feedback.

We are happy to find out that you enjoyed your stay with us. Please accept our special thanks for your kind words about our staff. Also, thank you for leaving some comments about our Anjana SPA and about Irish Pub.

We sincerely hope that on your next visit to the capital of Kazakhstan you will stay at Rixos President Astana Hotel again.

Hospitably yours,
Tansel Tercan,
General Manager

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