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“Halong Bay with Kien”
Review of Swan Cruises

Swan Cruises
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Our business direction are all our staff on boat will do all the best available to bring to the guests having a great time from beginning to conclusion, that’s also our business philosophy as deeply insight character of Swan which is god have been given.
Useful Information: Bathroom facilities, Activities for older children
Reviewed 24 April 2018 via mobile

The guides and ship crew were extremely friendly and helpful throughout the trip. It was a cosy and enjoyable cruise ride. :)

Date of experience: April 2018
Thank Alice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Quản lý bộ phận lễ tân at Swan Cruises, responded to this reviewResponded 25 April 2018

Dear ALice
On behalf of Swan Cruises, I would like to express my sincere thanks for giving us an excellent review

There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3 957)
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"bai tu long bay"
in 304 reviews
"halong bay"
in 1 093 reviews
"tom cruise"
in 130 reviews
"our tour guide"
in 425 reviews
"day cruise"
in 150 reviews
"squid fishing"
in 123 reviews
"great trip"
in 167 reviews
"one night"
in 172 reviews
"tai chi"
in 118 reviews
"crew members"
in 34 reviews
"food was great"
in 82 reviews
"cave visit"
in 35 reviews
"excellent cruise"
in 30 reviews
"fishing village"
in 46 reviews
"great guide"
in 76 reviews
"top deck"
in 30 reviews
"cooking class"
in 77 reviews
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1 099 - 1 103 of 3 965 reviews

Reviewed 23 April 2018

We spent 2 nights/3 days on the Swan boat and it was wonderful; kayaking to visit caves and enjoying the spectacular scenery was a hightlight. The Swan team leaders are multi-talented and speak good English...Ha Chi, Duc, and Trang were the three leaders we had, and each was very attentive and helpful. The meals were out of this world, with about 10-12 courses for dinner and almost as much delicious food for breakfast & lunch. The tour of the fishing village (on water) was great as was the early tour of the cave temple. Choose 2 nights so you don't feel rushed, and choose Swan because it's likely to be a smaller-more intimate cruise than some of the giant boats.

Date of experience: April 2018
1  Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Quản lý bộ phận lễ tân at Swan Cruises, responded to this reviewResponded 25 April 2018

Dear Jim
On behalf of Swan Cruises, I would like to express my sincere thanks for giving us an excellent review

There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018 via mobile

Despite poor weather, we had a fantastic 2 day 1 night trip with cutie-patootie guide, Maya. In fact, I would include her in my short list of highlights: kayaking through the islands, sharing travel stories and laughs over drinks on the upper deck, and learning about all things HaLong from the ever insightful & hilarious Maya. :)

Downside: The water is absolutely filthy. Much worse that I had prepared myself for. It’s saddening.

Date of experience: April 2018
2  Thank Lyssa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Quản lý bộ phận lễ tân at Swan Cruises, responded to this reviewResponded 25 April 2018

Dear Lyssa
On behalf of Swan Cruises, I would like to express my sincere thanks for giving us an excellent review

There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018 via mobile

We booked a cruise with Swan Cruises prior to our trip to Vietnam and had an amazing time. Our tour guide was Maya- she was friendly, bubbly and very knowledgeable- she added to the fun of the trip. The boat was great! We loved a cabin which was clean and tidy. The food was also exquisite and we got to try so much! We also had a cooking demonstration from the resident chef who was very talented. We went kayaking from a floating village to a beach and had a quick swim. All in all, great cruise. Would recommend to use. And if you get Maya as your tour guide then even better :)

Date of experience: April 2018
2  Thank izzeer2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Quản lý bộ phận lễ tân at Swan Cruises, responded to this reviewResponded 25 April 2018

Dear customer
On behalf of Swan Cruises, I would like to express my sincere thanks for giving us an excellent review

There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 23 April 2018 via mobile

Had a great time!!! LOVE Maya!!!! She was the best tour guide we have ever had!! The boat was really cute and the view amazing. Very clean, good food and lovely staff. Great experience.

Date of experience: April 2018
2  Thank Leonie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Quản lý bộ phận lễ tân at Swan Cruises, responded to this reviewResponded 25 April 2018

Dear Leonie
On behalf of Swan Cruises, I would like to express my sincere thanks for giving us an excellent review

There is nothing better than the customer satisfaction in our service and we are happy to know that you enjoyed the experience of our cruise from the moment you arrives till departure and throughout your trip.

Your compliment about professional itinerary, helpful staff, master chef food, and excellent excursion will be share with our team. They were also thrilled and touched by your warm words.

Once again, thank you so much for sharing such a motivating review and It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

All best wishes to you from Swan Cruises Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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