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“Day trip With Kien”
Review of Swan Cruises

Swan Cruises
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Our business direction are all our staff on boat will do all the best available to bring to the guests having a great time from beginning to conclusion, that’s also our business philosophy as deeply insight character of Swan which is god have been given.
Useful Information: Bathroom facilities, Activities for older children
Reviewed 22 April 2018 via mobile

We had the best day at Ha Long Bay with Kien. He and the rest of the crew took care of all our needs. The van was spacious and comfortable making it a great ride from Hanoi. The food on the boat was delicious and we were given a wonderful cooking demonstration. We were taken to an area of Halong Bay with no other tourists so it was as though we had the whole place to ourselves!

Thank angie n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Guest Relations Manager at Swan Cruises, responded to this reviewResponded 23 April 2018

Hi Angie
We truly appreciate your recent stay with us. Thank you for taking the time to write a detail review about our Swan Cruises. We are delighted to learn that you enjoyed your stay with the warm welcome of our staff. I promise that all staff and crew of Swan Cruises will keep working hard every day to improve our service better and better to serve more customers in future.

Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3 522)
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"bai tu long bay"
in 128 reviews
"our tour guide"
in 193 reviews
"halong bay"
in 489 reviews
"tai chi"
in 83 reviews
"squid fishing"
in 75 reviews
"one night"
in 96 reviews
"tom cruise"
in 39 reviews
"day cruise"
in 64 reviews
"great trip"
in 70 reviews
"cave exploring"
in 13 reviews
"crew members"
in 14 reviews
"cooking demonstration"
in 14 reviews
"amazing cruise"
in 14 reviews
"overnight trip"
in 16 reviews
"food was amazing"
in 27 reviews
"every meal"
in 16 reviews
"top deck"
in 21 reviews
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781 - 785 of 3 522 reviews

Reviewed 22 April 2018 via mobile

A wonderful tour with a really knowledgeable and reliable guide. Thanks Kien! Fun flexible actives and great food on our boat. We took the best route for optimal unobstructed views. Very few other tourist to interfere with. Recommended!

1  Thank J. Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Guest Relations Manager at Swan Cruises, responded to this reviewResponded 23 April 2018

Hi Charles
We truly appreciate your recent stay with us. Thank you for taking the time to write a detail review about our Swan Cruises. We are delighted to learn that you enjoyed your stay with the warm welcome of our staff. I promise that all staff and crew of Swan Cruises will keep working hard every day to improve our service better and better to serve more customers in future.

Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

It was an amazing experience. We booked 3 days and 2 nights and it was worth it. Our tour guide Hang was so friendly and enthusiastic and the staff on board was really nice ! The rooms were beautiful and clean. The food was delicious. We are so happy with our trip, thank you very much !

1  Thank anaisaglr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Guest Relations Manager at Swan Cruises, responded to this reviewResponded 23 April 2018

Hi,
Thank you for rewarding us with this beautiful 5-bubble review!
We are glad to hear that you enjoyed your stay and that you experienced an overall excellent service, including our food, friendly staff, activities and great scenery. We are honored that our efforts to make your stay excellent has met your expectations.

We are so grateful that you could recommend for our cruise and hope to welcome you and your family back in the not too distant future.

Best regards

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Reviewed 21 April 2018 via mobile

The one day with Swan Cruises was a well planned day with a variety of activities. The food onboard is excellent and the guide Kien was very knowledgeable and helpful. I would recommend this trip to visit Bai tu long :)

2  Thank CarolineFranklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Guest Relations Manager at Swan Cruises, responded to this reviewResponded 23 April 2018

Thank you so much for your kindly review. I’m Hang – Customer care service of Swan Cruises. We are glad to know that you had enjoyed experience with our accommodation, our staffs, and our food. Swan Cruises committed to providing you the highest level of service and insuring customer satisfaction.

We appreciate your time in sharing this review and look forward to welcoming you back again soon

Best Regards

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Reviewed 21 April 2018 via mobile

We went to a great one day cruise with a Cool guide named Kian. He told us alot of cool stuff about the halong Bay. Furthermore, it was really Good organized. Overall experience were great

Thank Jacob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HANG_SWANCRUISES, Guest Relations Manager at Swan Cruises, responded to this reviewResponded 23 April 2018

Hi Jacob
Thanks you so much for spending your time to write a wonderful review regarding to your holiday on our Swan Cruises.
We feel so glad to know that you and your friends had great time on our cruise and enjoy every single moment of the trip. Your compliments about comfortable cabin, great excursion, delicious food, and attentive staff will be shared with rest of the team, which amazingly motivates us. All staff and crew of Swan Cruises keep working hard every day to improve our service better and better to serve more customers in future.

Once again, we are very grateful for giving us a chance to serve you for your holiday in Bai Tu Long bay and sharing us your truly experience on Trip Advisor. We look forward to welcoming you back to Swan Cruises.

All the best !

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