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All reviews washing machine bedroom apartment west lake swimming pool milk in the fridge main bedroom breakfast buffet was nice quiet area room service spa area old quarter excellent accommodation home from home great facilities taxi ride lake view duty manager
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Reviewed 24 March 2018 via mobile

I stayed for one night on a business trip. The suites has two bedrooms one fully equipped kitchen a balcony two full bathrooms one laundry room one big living room. The view is amazing. Room service was ok. Staff are very friendly. Bfast was sufficient. The hotel is new and very clean. Highly recommend.

Stayed: March 2018, travelled on business
Thank emma_china0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018

Stayed for 2 nights. I wish we could have stayed longer!

The apartment was so exquisite. We were upgraded to a 2 bedroom apt. The apt was so spacious, clean and elegant. Staff are very friendly too. It is on the quite side of Hanoi where expats live. We saw a lot of luxury cars and 4 wheel drive (mercs, volvo, range rover & porsche).

A good variety of breakfast - pho, omellete, poached egg, pancakes, fruits and more.

The apt offer shuttle service on some days. We just stayed at Westlake after spending 2 nights in Halong bay.

This place includes a gym, his/her sauna, Jacuzzi, large pool and pool table. The view from the room was amazing (room 1207).

Nothing much around so we had room service. Nearby, there are local stores to buy beer (14k VND) and chips. Also there is a local beer place that serves beer on tap for around 30 cents AUD per glass. Think the place is called "Beer". Also closeby is Serena mall with a good supermarket.

Also try the vietnamese massage at eponare (?) Spa. I find it good and paid 600k VND for 75 mins.

Stayed: May 2017
Thank lovesweets2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

The hotel is located far away from Hanoi city center. Despite that you have lots of good restaurants and shops around. Great lobby. Friendly staff but very questionable the choice to sequester the passport until check out. The room had a spartan decoration, nothing that looked like a 5 stars hotel. Dated bathroom. Hard mattress. Lots of hairs in the bed and in the bathroom floor. Cleaning standards need improvement. Very weak breakfast. Not a good experience.

Stayed: March 2018, travelled with family
1  Thank tiago5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018

We stayed in a 1 bedroom suite that was better than a hotel stay, and definitely value for money. Large comfortable apartment with lots of nice clean space. The apartment is further out from the hustle and bustle of the Old Quarter but it's only a short cheap cab ride back to the area.and worth the cab fare. Tried the spa and it was great value for money and the staff were amazing. Actually all the staff were wonderful - able to answer any question and even booked a day trip for us.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Gary N Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elegant S, Front Office Manager at Elegant Suites Westlake, responded to this reviewResponded 28 February 2018

Thank you so much for sharing your impressions after your recent stay at Elegant Suites Westlake.

We are all very delighted to read your positive feedback regarding our nice room with the wonderful Spa. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

We look forward to welcoming you back for another memorable stay.

Sincerely,

David Nguyen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

We had such an outstanding stay here last year, that we wanted to return this year. We cannot again say enough about the quality of the facility, the professional and friendly staff. Again, Jenny, helped us with bookings including a great bus trip on the Dragon Express to Sapa. Monitoring our trip and making sure that everything went well for our stay at the Victoria Sapa and my wedding anniversary surprise. Also arranging the bus and transport back to the Residence for another 3 day stay. Everyone is just so lovely and they again made us feel so welcome. We are already looking forward to staying there again next time we visit Hanoi.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Canadian1Calgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elegant S, Front Office Manager at Elegant Suites Westlake, responded to this reviewResponded 28 February 2018

Thank you for your wonderful review here.

We are always delighted to have at Elegant Suites Westlake. We enjoyed very much our chats during your stay. It would be fantastic if we could welcome you every year in Hanoi.

We wish you all the best in Malta and look forward to seeing you next time.

Best regards,

David Nguyen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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