Due to My mom bought voucher from event and required to book on 21-22 july 2018.
Since I was calling to the hotel to book and use voucher.
second time I called to confirm the room on 21 july at 5pm.
i checked in to the hotel and get the room 1404. The front team called back and said u have to pay surcharge 200 baht per room due to use on sat-sun.
First problem,It was fine and I could afford it but reservation team should tell us since first time that I called to book the hotel.
Second problem, The water in bathtub is very yellow.
I called back to the front team, I would like to change the room so we got new room 1418.
I was okay with quick responsibility with the front team.
But i was not okay with the reservation team, they should provide all the conditions since I called u to book this hotel.
By the way, I hope u could fix these problems and I would like to come back again if u can do it better.
- Free Wifi
- Free Parking