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Reviews (890)
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Reviewed 3 weeks ago

I have stayed here several times for work meetings. The conference facilities are excellent, everything went off without a hitch. Rooms quite comfortable although a bit on the small side. Excellent quality and variety in the buffet restaurant, don't miss the shrimp and oysters at lunch. Staff very attentive. The internet was a bit unstable, at times quite fast and at others slow.

One issue I raised with management was that the lobby was uncomfortably cold, I got hit with a blast of freezing air every time I got out of the elevators (which were on the warm side) or came in from outside (also warm). According to management other guests had complained the lobby was too hot, so I guess they were in a bind.

Location is extremely convenient, central area both for business and nightlife/fun. Pretty decent gym and pool for exercise.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Ben_E_Phillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBangkok20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 2 weeks ago

Dear 'Ben_E_Phillips'

Thank you so much for taking the time to complete a review on our hotel, and for the 5/5 rating!

Its always wonderful to have great feedback from repeat guests that shows we are delivery a consistent high level of service and facilities to keep you and your company returning time and time again

Thanks also for your feedback on the air conditioning temperature and you are correct finding the perfect temperature is always a challenge not too hot and not too cold, but we are monitoring it always especially this time of year as with ran from time to time the outside temperature also varies significantly which further complicates it all

I am sorry about your internet connection, we have a very fast speed delivered to all our guests, one of the fastest/largest connections in all of Bangkok, so if you ever encounter problems with your connection or its speed, please let our team know immediately so we can investigate

We look forward to welcoming you back soon to Novotel Bangkok Sukhumvit 20

Kind regards

Benjamin Krieg
General Manager
Novotel Bangkok Sukhumvit 20

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I write the review as I get into the taxi to head to the airport. Such is the urge to appreciate the hotel.

From the time of check in to check out, they ensure that the guest is well taken care of. The staff is polite and prompt. Whatever you ask for, is promptly sent to the room. Even the house keeping staff is very polite and courteous.

Room was great and same was the view from the room. Higher floor the better but the sky lounge on the 26th floor is mesmerising.

Loved every bit of my stay here and would highly recommend this place to all. And yes, the breakfast is super too. Starts at 6 and closes at 10.30, so even the timings are perfect.

Stayed: June 2018, travelled with friends
Thank Giriraj P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Nice staff, clean room, rooftop bar quiet relaxing, good swimming pool. Location is okay, there are many restaurants nearby. If you often travel with BTS, there will be some walk(around 15-20 mins) to the station. The hotel offers shuttle subject to availability though. If you cares about location a lot, you may want to pick one closer to the BTS station ( or terminal 21 mall).

Stayed: June 2018, travelled with friends
Thank Elise X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

It is a fantastic stay at the executive floor (2 rooms). Entire family have thoroughly enjoyed the stay. Staff were quite helpful - especially Tally, Taylor and Pui. The separate executive lobby is a real treat for kids and my parents. The hotel took care of arranging several day trips for us taking into account our dietary requirements. Overall, I will recommend this to anybody going with family. Also, especially for Indians who are vegetarians - there is a nice vegetarian Indian restaurant by name Saras which adds additional points for this hotel. The hotel's buffet breakfast is very nice except that some standard items like baked beans/hash-browns are not available by default everyday.

Room Tip: Executive floors are amazing
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank rakesh_dharmala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were 3 nights at Novotel Sukhumvit 20 couple with 2 children, 10 and 15. As Accor Platinum member I always enjoy The great Novotel/Sofitel treatment but this time it was fantastic! First, hotel is well located and you are near to restaurants, massages places and of course great shopping at Terminal 21. We had a family room who is amazing and perfectly fit a family of 4- high quality beds and large bathroom with shower and bath. All the team is very kind and smiling- always ready to help and ensure you have a great stay. Food is amazing in all the restaurants but I have to emphasize especially the breakfast: very large variety of food, very fresh, every days new dishes and the team is outstanding! Special thanks to Win, M, Cloz, Mory, Ying and Pat for making our breakfast magic!! The kids love it and your warm hospitality every morning!! For sure we will come back to Novotel Sukhumvit 20. Thanks again for making our stay unforgettable

Stayed: June 2018, travelled with family
Thank Michel555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBangkok20, General Manager at Novotel Bangkok Sukhumvit 20, responded to this reviewResponded 2 weeks ago

Dear 'Michel555'

Thank you so much for your wonderful review and your 5 out of 5 score for your recent stay with us at Novotel Bangkok Sukhumvit 20

We try so very hard to make all of our guests stay memorable, and in particular with our Family@Novotel elements so its great to hear that it worked so well for your family, and of course our breakfast the most important meal of the day and we are super proud to receive such wonderful feedback

We look forward to welcoming you and your family the next time you are in Bangkok

Kind regards

Benjamin Krieg
General Manager
Novotel Bangkok Sukhumvit 20

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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