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Reviewed 10 March 2019 via mobile

We stayed in this hotel fr 12/2-17/2/19 for a wedding via online booking. Though the fees were like 1/3 higher then usual, we hv decided to go ahead as hotel is near to the wedding venue.
However, a series of mishaps happened n the treatment we received following the events were horrible!
The checked in was not smooth as due to language barrier on charges, my hubby received black face from the staff concerned.
On the 13/2 night, water in our WC didn’t flow down well so we tried to do our best to prevent further issues fr 2-4am but to no avail. We didn’t contact reception as it is a small hotel n may not hv standby staff at the wee hours. Next morning , we showed the cleaner n she fixed the problem for us.
On the 15/2, I was awaken by the commotion along corridor around 9.15am. Someone popped into our room to ‘take a look’ n next minute, I was left stranded n not able to wash up etc as water supply was turned off as water pipe outside our room n few others burst. No warning n no checking on our needs, I was left to solve my own problems. Is that acceptable?
Next, we thought better checked with front desk on situation on our way out. The staff confirmed that unlikely problem could be fixed by that night. Hubby then told them that we want another room if problem still existed. Staff replied that we would have to bring our belongings to the reception then n they would shift for us. We were not agreeable as we were late for our appointment due to interruption in water supply that am. And aft staying in that room for 3 nights n 2 more to go, it would cause further delay for us to pack all our stuff properly. We requested to move the stuff ourselves upon return but the staff was v adamant abt it. She displayed a “do as u r told n risk not having another room” attitude. So, off went “2 obedient young kids” to do what we were told. Now, is this the “hospitality industry”? Why are we penalized over the burst pipe?

Upon return that night, staff told us that the manager had offered us an upgrade to a deluxe room as good will but the room was much smaller compared to our previous. We asked for downgrade to original type n aft about 30 minutes or so, we were at another room. As we were both coughing, we quickly boil water to hydrate ourselves as it was already passed 11pm. However, kettle was not working. I called the reception to ask for a change n my call was passed to 3 staff n non understood my need. Finally, they sent someone up n this guy also couldn’t understand me n I had to do a demo to convince him that it was indeed faulty. This took abt another hour n we were really exhausted n suffered more that night. Sigh!

16/2 was the wedding banquet. We were out as usual n back around 5 for shower n out in a hurry. On 17/2 morning before check out n noted that the bath towel given to us was so old n torn, one which we would use as rag at home! I was stunned n upon reflection of all the foregoing, brought up the issues to the hotel. Upon seeing my fury, they offered us a tiny bit of discount for the last 2 nights of stay!

I feel so disgusted by the way things were handled and no care n concerns were offered to guests when things happened. As guests, I believed I m entitled to basic amenities, like a room with water supplies; and also decent services from the staff, definitely not to treat us with insensitivity n black face!
I have written to the manager in charge on my sufferings and it has been a while and I am still waiting for her reply.

Attached are photos of the bath towel taken there.

Date of stay: February 2019
Trip type: Travelled as a couple
3  Thank Summer990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2019

The location is excellent close to all public communications. Friendly and service minded staff. been staying here a couples of time when i have only one night in Bangkok and it´s perfect close to shopping as well. Good breakfast.

Date of stay: February 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
2  Thank Anders L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CityPoint I, CityPoint Hotel at CityPoint Hotel, responded to this reviewResponded 4 March 2019

Dear 595anders,

Thank you for the lovely review. We are pleased to hear about your satisfaction and that we have once again met your expectations. We truly hope your journey will take you back to Bangkok in the future and we will have the pleasure to host you again.



Sincerely,

Phitchanun S.
CityPoint Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2019

The hotel is 3-4 mins walk from asok station, very convenient. However, in the morning sometimes is quite noisy since its near the main road, room curtains cannot block all the lights. The staff are friendly.

Date of stay: February 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank roy2810
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CityPoint I, CityPoint Hotel at CityPoint Hotel, responded to this reviewResponded 26 February 2019

Dear Kung Kit C,

Thank very much for your review. We are delighted you liked our location and enjoyed your stay with us. We are located in a very convenient area with easy access to many of Bangkok sightseeing which makes it ideal for leisure or business travellers. We certainly look forward to welcome you back again soon.


Sincerely,

Phitchanun S.
CityPoint Team

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Reviewed 24 February 2019

I'm very satisfied with clean room with reasonable price, and bad was very comfort.
Breakfast was good too. Not a lots of menu but delicious. And the placement were very good, very easy to find, and famous place is near of hotel.

Date of stay: February 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank kiwooks5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CityPoint I, CityPont Hotel at CityPoint Hotel, responded to this reviewResponded 25 February 2019

Dear kiwooks5,

Thank you for your wonderful review. We are pleased you enjoyed your stay with us and found our room and location to be very good and satisfying. The whole team look forward to welcoming you back soon. Please reach out to us directly at info@citypointhotel.com when planning your next visit.



Sincerely,

Phitchanun S.
CityPoint Team

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Reviewed 17 February 2019

3min walking distance from BTS. Also across Terminal 21 shopping mall literally convinient. 3 Station stop from the city center of Siam Centre and the rest of the major shopping malls. Hotel staff is friendly.

Room tip: Deluxe room can fit family of 4 including kids.
Date of stay: February 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Happiness42286471387
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CityPoint I, CityPoint Hotel at CityPoint Hotel, responded to this reviewResponded 19 February 2019

Dear Happness42286471387,

Thank you very much for your review following your stay at CityPoint. We are pleased you chose to stay with us while travelling to Bangkok. We are also happy you enjoyed our great strategic location and its surroundings. We certainly look forward to welcoming you back again soon.


Sincerely,

Phitchanun Suphromin
CityPoint Team

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