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Protea Hotels
R 1 569
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Michael K. Ocansey
Accra, Ghana

Strategic Location

5.0 of 5 bubblesReviewed 15 Dec 2020
I tried Protea Lusaka Towers the first time I was in Zambia and decided to try their branch in the centre of town.I liked how the hotel location is accessible to several points of interest for me. Easy access to alternative restaurants, malls, banks and ATMs, forex bureaus and even the Lusaka Museum. The rooms are surprisingly quiet though hotel is in the city centre. I stayed in 3 rooms and all didn't have any great views but I guess that's the trade-off for being in the centre of town
Date of stay: December 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (127)
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2 - 7 of 127 reviews
Reviewed 23 November 2020 via mobile

Got very sick from the air conditioning in the room. I travel a lot and have air conditioners at home. Never had this happen before. The air conditioner is an older model that is NOT common in Zambia (I have travelled a lot across the country and never seem one like this in zambia before). I would not want people to go and get sick.

Date of stay: November 2020
Trip type: Travelled on business
1  Thank ZambiaTraveller316
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Protea Hotels Zambia, General Manager at Protea Hotel Lusaka Cairo Road, responded to this reviewResponded 24 November 2020

Dear ZambiaTraveller316,

Thank you for staying with us and sharing review, kindly note that your feedback has been shared with the appropriate hotel TEAM. Please send us an email at gm@phcairoroad.co.zm so that we can respond directly to you after we have had an opportunity to further investigate your concerns.

We look forward to hearing from you.

Kind Regards
Micky Sitali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2020

I stayed here only for a night. It is a basic hotel, the rooms are clean and the staff is very helpful. The restaurant serves good vegetarian options. The drainage in the bathroom needs to be fixed, water kept accumulating during shower.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank Abhishekduta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ProteaHotelsZambia, General Manager at Protea Hotel Lusaka Cairo Road, responded to this reviewResponded 20 January 2020

Dear Abhishekduta,

We appreciate you staying with us and sharing a review. Thank you for the positive feedback regarding the rooms, restaurant and STAFF. Please accept our sincere apologies for the inconvenience caused, we can assure you that management will address the issue raised.

It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

Kind Regards
Micky Sitali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2019 via mobile

Beautiful Place. You will never go wrong, humble place but beautiful. Every one was warm and friendly, definitely it is a place to stay, and you get value for your money. In Lusaka there is no need to stay in backpackers places. This is the best place and rates are affordable.

Date of stay: July 2019
Trip type: Travelled with friends
Thank dimoso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ProteaHotelsZambia, General Manager at Protea Hotel Lusaka Cairo Road, responded to this reviewResponded 11 November 2019

Dear dimoso,

We are happy to hear that you enjoyed your at Protea Hotel by Marriott Lusaka Cairo Road and that the services and facilities met your expectations. Thank you for the positive feedback and taking the time to share with us your experience.

It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

Kind Regards
Mickey Sitali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2019 via mobile

We stayed in this hotel one night before traveling to Livingstone. Hotel was good and rooms clean.
The whole trip was last minute and we had only 3 days to visit Victoria falls...I tried to book Devils pool online but every time I pressed 'book' the error message appeared. While checking out I asked Ms Constance at the reception if she knows another way how we could book the tour as we were worried that Devil's pool might sold out for the next day by the time we arrive to Livingstone.
She offered to call someone in Lusaka and asked what other activities we were planning to book.
By the time we arrived to Victoria falls I had an email from her with the bookings for Devil's pool next day and also Full day water rafting day after. Both were amazing...
Great customer service and thank you Constance for saving our short last minute holiday.

Date of stay: October 2019
Trip type: Travelled with family
Thank deni262015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ProteaHotelsZambia, General Manager at Protea Hotel Lusaka Cairo Road, responded to this reviewResponded 17 October 2019

Dear deni262015,

Thank you for staying at Protea Hotel by Marriott Lusaka Cairo Road and taking the time to share your experience with us. We are delighted to receive your compliments about the hotel, rooms and especially Constance, please be assured that we will congratulate her for the job well done.

It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

Kind Regards
Micky Sitali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2019 via mobile

Great hotel for Lusaka based business. Good value for money. Great service, nothing to much trouble. Rooms spacious and comfortable. WiFi working consistently. Diverse breakfast spread offered. Bar on site.

Date of stay: September 2019
Trip type: Travelled on business
Thank Claudette v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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