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0000eric0000
United Kingdom

Not a clean place

Review of Pensao Martins
1.0 of 5 bubblesReviewed 22 Mar 2014
Even the suites are dirty. Hair in the basin, Old, Old towels and sheets - look like they have been used for 10 years+ Pillow cases yellowed and thin. In the second stay, there was not even water - I had to shave using water from a bottle mineral water. Breakfast, is forgetable - instant coffee and some sad tired looking items spread haphazardly on a side table. The bananas ought to be safe bet but even those have their ends cut off to expose the fruit to the open. Reception staff are very friendly.
Date of stay: March 2014
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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12 - 17 of 26 reviews
Reviewed 15 March 2014

I recently travelled to Maputo on business and was offered accommodation at Pensao Martins. I must say I was pleasantly surprised. I expected a Pensao but my large room with cooking facilities was perfect for my long working staying. I hadnt realised that there was nice comfortable accommodation in the Museu area. Very nice.

Date of stay: March 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ang988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2013

I just came back from a twelve-day business trip to Maputo, and stayed at Pensão Martins.
I must say that 2250 Mozambican Meticals per/single room is simply overpriced for the hygiene and service provided.
The girls as well as Mr Souleymane in the reception are very friendly, but the manager is an utter useless.
Location is superb. It is located in the heart of Maputo, I could not ask for better location.
However, I have noticed something was wrong with my bedclothes when accidentally I spilled a bit of coca cola on it later that day.
I left early the following morning and I expected to find a new bedclothes later on. Instead I found the same blankets on. I complained at the reception, and they promised to talk to cleaning staff. Surprise, surprise, the following day, the bed clothing remained unchanged. I complained again, they said they had spoken to the Pensao Martins head maid, and she would have resolved it.
The following morning I personally asked the head maid who insisted they had changed the bed clothing the day before. I showed her the stain on the blanket. We argued for a while until she revealed they only wash the bedclothing a few times per week.
Outside Pensao Martins all went well. I think Mozambicans are one of the most polite people on earth.
But the endless problems within Pensao Martins spoiled my twelve days there.
Example 1 - Around 9 pm of day-1, I asked for a TV remote controle because the one in the room was broken, the manager said he would be back in a few minutes. He never came back.
Example 2 - Internet usage is the most expensive in town. 100 Mozambicans Meticals per hour.
Example 3 - Breakfast from Mon-Friday is open from 7am to 9am, if you oversleep, you have to eat elsewhere.
Example 4 - Usually at 10 am the maids knock on your door to collect the used towels.

Room tip: Rooms on the first floor are more convenient
Date of stay: September 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julius C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2013

A Good Business class budget Guest house at heart of maputo city, very close to almost all the embessys in maputo.pensao martins do not have a restaurant but in the surrounding there are plenty of restaurants which Serves almost all kind of cuisines.well located and very convenient for people who would prefer to stay close to the Maputo city business center. very suitable for business people. i recommend this hotel!!!!

Room tip: Ask for the rooms in the newly built building just behind the old one.
Date of stay: April 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Pijush2c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2012

we were traveling from nelsprit, south africa to maputo and needed a hotel. luckily for us our great friends took us to this hotel. it is located on a street with many restaurants and close to alot of the sights. there was not free wifi but the computers in the lobby helped us a great deal. i recommend this hotel!!!!

Room tip: all rooms are good.
Date of stay: December 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank mmh211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2012

Despite bad reviews I stayed here in November 2011, the place was spotless, roomy, and very pleasant.

Date of stay: November 2011
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Balice T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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