WOW .... In a BAD way .... we have never had such poor service in an African country for a 5 Star .... Service is Poor actually Beyond Poor and food below standard for what they are charging .... money aside .... would not recommend to anyone !!! Manager Milton tried BUT management above him obviously is not supporting same
If you seek authenticity on your African-Mozambican journey then this provides it in a different way - an example of Chinese globalization in a developing country. Nothing about the place is local except for some of the service staff (who are quite friendly and accommodating). From the ostentatious architecture that stands out in the skyline from kilometers distance away to the cavernous emptiness of the interiors (a mix of opulence and austerity) with many shades of Chinese marble and framed oriental art prints wrapped in thin plastic, you feel you are transported to China (or back in time to the grandiose style of Socialist Realism). If you think you will at least find excellent Chinese cuisine think again. The menu and the quality caters to less discerning travelers - bland and in some cases prepared in advance. Take away is available. Prices are very reasonable: hotel rooms are 30% less than other international chains and a complete luncheon for 4 including service was US$47. 12 minutes drive from the city center and train station and a short drive to the Polana district.
Asian style hotel, Located in a good area which is minutes to various places in Maputo. However the service needs improvement and the hotel maintenance needs to be improved. The electricity in the room that i was staying in was faulty despite repeated attempts to fix
Lovely stay, the rooms are lovely, decor is great. Only the toilet gets blocked and the showers dont work very well. The hotel is grand. Hotel staff are very effecient. Situated centrally to all the activity on the tourist strip. Excellent sea view
If you travel across Africa and have come across other similar establishments you will quickly find out that this hotel is just one of those places pretending to be a luxurious five star hotel when in actual fact it’s nothing of the sort. The place is huge with a twelve story building dominating the area. The architecture is not impressive but it’s also not particularly bad. It’s just average. The reception hall is vast and very clean raising your expectations even higher.
Where it starts to let you down is the moment you stepped in to the room. Despite its spaciousness the room has that distinctive dump smell you would only expect in second rate cheap downtown hotels. The view from the balcony is probably one of the finest and if there’s one reason to stay at this hotel this would be the one. Even here however the management fails you by not putting at least a chair from which you can enjoy the view. The furniture in the room is again second rate at best and though the hotel is only two years old the writing table has already started to fall apart. In any case it’s just sitting there in the middle disrupting the flow in the room. You can expect more of the same in the other places as well.
The staff are very friendly and helpful so no complaints whatsoever in that regard. All in all the place is not bad but I think at 120 USD it’s overpriced. Only reason you wouldn’t stay at the Radisson which is just across the road would be either you can’t afford the 75USD difference or your booking has been done by the company as was my case.
