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Reviewed 19 June 2017

I loved the customer needs approach to the service at Mondior Gaborone, it was not a mission to ask for a few adjustments to be done in my room before checking in. The Receptionist did not need The Manager to make that call.

Date of stay: May 2017
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank faraibobcat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antoinette S, Operations Manager at Peermont Mondior Gaborone, responded to this reviewResponded 21 June 2017

Dear reviewer, what lovely words! Our reception team was absolutely thrilled to read your review and have asked me to pass on their gratitude. Thank you so much for taking the time and trouble to post such a great review. We look forward to welcoming you back in the near future. Kind regards, Antoinette Starke, Operations Manager - Mondior Gaborone

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Reviewed 19 June 2017

I have enjoyed my stay at the mondior, I was with family my kids were very happy however they recommended increase on the cartoon channels especially for kids:) I was warm welcoming and we felt at home away from home. we promise to come back and also refer other people

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank portiam587
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antoinette S, Operations Manager at Peermont Mondior Gaborone, responded to this reviewResponded 21 June 2017

Dear Mrs. Mooketsi, thank you very much for taking the time and trouble to post a review on TripAdvisor. I am truly pleased to read that you enjoyed your stay with us and that you will recommend our property to others. Your comment about the cartoon channels are well noted. We look forward to welcoming you back in the near future. Kind regards, Antoinette Starke - Operations Manager, Mondior Gaborone

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Reviewed 19 June 2017

the rooms are very comfortable and cozy,we enjoyed our one night stay in Mondior Gaborone.the staff helping us was very friendly and welcoming.we can not wait to do this again very soon.still advising that there should be a Dstv decoder in the rooms.

Room tip: to have a DSTV DECODER with full channels in the rooms for us customers to enjoy.
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mareledig
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antoinette S, Operations Manager at Peermont Mondior Gaborone, responded to this reviewResponded 21 June 2017

Dear reviewer, thank you very much for your lovely words. I am so pleased that you liked our rooms and that you had an enjoyable stay with us. It is always gratifying to know that our employees are friendly and welcoming towards our guests. I have taken note of your comment about the DSTV decoders and hope to see you back soon. Kind regards, Antoinette Starke, Operations Manager, Mondior Gaborone

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Reviewed 5 June 2017

Three issues:
1. Hotel was having renovations and constructions, that affected a guest stay especially if you wanted to relax in a quiet environment. This should be advised to guests at the time of booking, not at check in.
2. My room was close to the guard hut. Security staff need to be advised to ensure they do not shout loudly at their co-workers at the crack of dawn disturbing residents rest.
3. In room coffees were not replaced - pointing to lack of training and upkeep of minimum standards.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KimN2858
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antoinette S, Operations Manager at Peermont Mondior Gaborone, responded to this reviewResponded 12 June 2017

Dear reviewer, thank you very much for staying at the Mondior Gaborone and for taking the time and trouble to post a review. Your comments are valid and we profusely apologise for not letting you know about the refurbishment at the time of booking. I have shared your comments with both our Security provider and Housekeeper and assure you that both the noise and lack of standards will be addressed. We sincerely hope that these incidents will not deter you form staying with us again. Kind regards, Antoinette Starke

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Reviewed 2 June 2017

The service provided was awesome . From the moment I arrived at the hotel , check in , check out and escort to the airport , everything was perfect. The room was spotlessly clean , the furniture and décor exceeded my expectation. The room also shows strides by the hotel to ensure they 'go green'. The hotel is perfectly located , I did not experience any noise and the amenities there are of convenience to the customer. I liked most the room set up and décor and what I least liked is there was no ready information on how I can contact the reception and had to call the landline.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank memorym886
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antoinette S, Operations Manager at Peermont Mondior Gaborone, responded to this reviewResponded 12 June 2017

Dear reviewer, thank you very much for supporting the Mondior Gaborone and for taking the time to review us on TripAdvisor. We are so pleased to read that you enjoyed your stay with us. Our apologies for not alerting you that our guest directory is viewable on our room television. We look forward to welcoming you back in the near future. Kind regards, Antoinette Starke - Operations Manager

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