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Lynn T
San Mateo, California
Incredibly chic hotel in the middle of a private game reserve.
5.0 of 5 bubblesReviewed 11 Jan 2024
The Matetsi is surprisingly chic in the middle of a private game reserve. Upon arrival, we were seated and given fresh drinks in the open air living room of the lobby area. The rooms were massive and very well appointed. We went on game drives each day and saw so many animals and babies! One day, a hippo was grazing outside our room! The next day a family of warthogs ran past. This is a very immersive, outstanding hotel with staff members who are gracious and welcoming. A five star experience!!
Date of stay: December 2023Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 17 November 2023

Loved our time at Matetsi, and could have stayed longer. River view cabins are so comfortable and well appointed, we haven't slept that well in a year. We loved the morning coffee delivery, and sitting out on the river watching baboons in the trees, gazelles and even an elephant passing by at day break. If you love elephants, this reserve will be a dream. We saw literal hundreds on our game drives and river boat. We generally have managed expectations about food at game reserves, but the food at Matetsi was truly delicious. Guides and trackers were awesome and knowledgeable, and the camp and staff go out of their way to provide a lovely experience.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank amy p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Gardiner, Owner at Matetsi Victoria Falls, responded to this reviewResponded 1 January 2024

Dear Amy, we are delighted to hear that you so enjoyed your time here in our pocket of paradise. Thank you for taing the time to share your experiences on Tripadvisor. Feedback like this really means the world to our whole Matetsi Family - from our chefs in the kitchen to our camp staff and guiding team. We hope welcome you back to the banks of the Zambezi river one of the days. Warmest regards from Zimbabwe, Sara & your Matetsi family

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Reviewed 25 October 2023 via mobile

Andie and the entire team made us feel welcome the moment we arrived. Our bush drives were memorable, the food was out of this world, the staff accommodated any request and the views outstanding. Our group took advantage of spa treatments, a visit to a local village, a tour of Victoria falls, ziplining, bush breakfasts, dinners under the stars, fishing, sunset cruise, plunges into our pool and of course our bush drives. Thanks to the entire staff for a truly memorable bucket-list visit!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank kf4321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Gardiner, Owner at Matetsi Victoria Falls, responded to this reviewResponded 1 January 2024

Thank you so much for sharing this stellar review here on Tripadvisor. It means so much to Andie and our whole Matetsi family to know that we have created such special memories for you and your group. We are delighted that you had the opportunity to experience so many of the elements that make Matetsi Magic! And we absolutely love the photos you've posted - from bush dining to exciting wildlife encouters - so many memorable moments from Matetsi Private Game Reserve! Thank you again. Warmest regards from the banks of the Zambezi river, Sara & your Matetsi family

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Reviewed 23 October 2023

Amazing place. The rooms are beyond wonderful, so comfortable and beautifully interior-designed. We also loved having our small plunge pool for the room but using the lap pool to get some exercise. Amazing wildlife and really charming staff. We were looked after by Andi who was always happy and helpful and really made our stay spectacular. The food and wine and lots of cocktails were much enjoyed by us all. We also loved the fishing and boat trips and had a great day at Victoria Falls.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JFitz888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Gardiner, Owner at Matetsi Victoria Falls, responded to this reviewResponded 1 January 2024

Dear JFitz888, thank you so much for sharing your spectacular experiences and photos here on Tripadvisor. Andi and our whole Matetsi Family really appreciate your kind words. We absolutely love creating Matetsi Magic moments for our guests - and are delighted to hear that you enjoyed so much of what we have to offer from the pools, to the wildlife and hospitality. Wishing you all the best from the banks of the Zambezi River, Sara & your Matetsi family

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Reviewed 14 October 2023

This was truly an amazing experience. The game drives were excellent thanks to our guide , Mike and our tracker, Priority! We saw numerous water buffalo, elephants, impala and baboons and even an aardwolf on our night drive. Jeeps were very comfortable with heated pillows for the morning drives. Animals roam freely including up to your personal plunge pool. We needed to be escorted during the night hours which added a level of excitement to the experience. Included Zambezi River cruise was available just a short drive from our room complete with "Sundown Cocktails ". Priority makes great Gin and Tonics. Proximity to the falls was the reason for our stay but it was a very unique game park with lots of surprises.

Room tip: Room #1-5 are close to dining room although others are closest to pool and gym.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dorian G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Gardiner, Owner at Matetsi Victoria Falls, responded to this reviewResponded 1 January 2024

Dear Dorian, that photo of Mike and Priority puts such big smiles on our faces! We are thrilled that you had such an amazing time here at Matetsi Victoria Falls, and really appreciate you taking the time to share your experiences. We love being able to offer a combination of Victoria Falls, river and safari and are delighted that your enjoyed each of these aspects that make Matetsi Magic. Best wishes, Sara & your Matetsi family

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Reviewed 2 October 2023 via mobile

Where do I even begin to summarize our time at Matetsi? I will start with the very end - I never cry when leaving a holiday spot, but our departing goodbyes with the Matetsi staff had me wiping away tears.

There are so many incredible qualities about Matetsi - but the most incredible one is the PEOPLE!! We have never felt more welcomed, and cared for. Suko and Floyd took such good care of us during our meals and beyond, remembering all our little preferences and showing true happiness seeing us happy and laughing. Mike and Doubt were a super knowledgeable and skilled Ranger and Tracker team - finding all the creatures big and small, day and night. Musa took us on an excellent tour of Vic Falls, answering our many questions not only about the Falls, but also about Zimbabwe. Yvonne and Belinda, Felix and Tau, Jackie, Brave - and all the Patrol team, all the staff were simply wonderful - kept is safe, happy, relaxed and comfortable.

The accommodations were comfortable and luxurious. And the wildlife is so prevalent, you don’t even need to leave your suite to see - close up - elephants, baboons, warthogs, impala, birds and hippos poking out of the water. The sounds are equally exciting.

We were lucky enough to be staying when Matetsi prepared a dinner in the bush for its guests. WOW - it was a spectacular atmosphere with lantern chandeliers hanging from a giant tree, tables in a circle, fire pits all around, and a wonderful musician playing the mbira (a kalimba-like instrument).

Also, a special shout out to the chef and staff in the kitchen - the food is PHENOMENAL. We were positively blown away by every meal. No matter what the menu selections were, there was always something we really wanted to try - the variety and offerings were excellent. And the tastes were incredible. I should note too that the presentation was so beautiful, with such attention to detail. Each and every meal was a culinary delight. We arrived on my birthday and I was presented with the most beautiful birthday cake I have ever seen - and the staff sang to me too which was so special.

In addition to this review, I’ll be promoting a trip to Zimbabwe’s Matetsi to everyone I can at home!! It was such a special experience, we will hold the memories and people close to our hearts forever.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Jane E F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Gardiner, Owner at Matetsi Victoria Falls, responded to this reviewResponded 3 October 2023

Dear Jane E F, thank you for sharing your experiences here on Tripadvisor (I was wiping away tears as I read your review). I cannot express how much this means to our whole Matetsi family and the individuals you've named in particular - I have shared it with as well as with Pardon who plays Mbira and our senior pastry chef, Susan. We are so grateful to have been able to welcome you to our pocket of paradise and create these Matetsi Magic moments for you. Thank you for being an ambassador for us! Warmest regards from Zimbabwe, Sara & your Matetsi family

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