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“Terrible”

The Big Chief Steak & Grill
Price range: US$9 - US$25
Description: A family restaurant specializing in juicy steaks, delicious pizza and pasta, as well as succulent spare ribs and grilled chicken
Restaurant details
Description: A family restaurant specializing in juicy steaks, delicious pizza and pasta, as well as succulent spare ribs and grilled chicken
Reviewed 5 May 2018 via mobile

Our overall experience was Very disappointing we walked out hungry. The food was terrible and some we could not eat, when we told the waiter they couldn’t care. We then had to wait some time to finalise the payment. I would not recommend this place.

Thank Fimab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talent B, Manager at The Big Chief Steak & Grill, responded to this reviewResponded 5 weeks ago

Good day Fimab

Thank you for choosing our place for your dining experience despite the experience not being a great one. We apologize for the inconvenience and we are working to rectify all anomalies in an effort to improve and be the best in the field.

We thank you for your feedback as this will help us going forward.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (28)
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3 - 7 of 28 reviews

Reviewed 3 May 2018

The restaurant is large and convenient if staying at the hotel. My wife and I decided to try dinner here one night. The food was rather simple (pizza and something else) and it was not particularly good. I would liken it to a Friendly's or similar low end chain in the United States for example. Not our cup of tea.

Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talent B, Manager at The Big Chief Steak & Grill, responded to this reviewResponded 5 weeks ago

Hie Matthew

Thank you for coming to our establishment. Your feedback greatly assists us in our efforts to be better, we haven't got there as yet, and we believe our partners (customers) will help us to get there. Improvement is our focus at the moment and we want people to enjoy every experience in our establishment.

Thank you

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Reviewed 21 April 2018

Best Burgers in town
Excelent service! Thank you David, our waiter.
Affordable!

Will eat there again!

    • Value
    • Service
    • Food
Thank _farms_jandb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talent B, Manager at The Big Chief Steak & Grill, responded to this reviewResponded 5 weeks ago

Hie _farms_jandb

Thank you for visiting the town of Victoria Falls and most importantly The Big Chief Steak & Grill, we value your feedback and we will continue to improve in our efforts to achieve return business.

Thank You.

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Reviewed 30 March 2018 via mobile

Having had an awesome afternoon we wanted the to grab a quick bite to eat, let the kids enjoy a Spur-type meal, have a quick drink and get to bed.

I’m no great fan of the Spur, but their food had always been acceptable.

Good job then this place is no longer associated with the brand of ordinariness. It’s just poor.

We order the kids cool drinks and ourselves a bottle of dry white wine. 10 minutes later the waitress brings us a cringeworthy sweet white, saying this is all they have, blaming a wine shortage. Odd that. Vic Falls has a huge supply of good South African wine.

We send her on her way looking fir a bottle of dry Sparkling Wine while still waiting for the kids cooldrinks.

After 10 minutes of gazing at the decor and wondering what could make a restaurant worse than the complete absence of windows and air conditioning, the waitress arrives with cool drinks, but nothing else (add the absence of wine to that).

We promptly escaped from this culinary hellhole, in seek of the Kingdom’s Pool bar.

I’d give this place a 0. But the grumpy old patrons (all 4 of them) who gave us a dirty look when we left, kindly reminded us of the kinds things that make you old and grumpy. And for that they get a 1.

Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talent B, Manager at The Big Chief Steak & Grill, responded to this reviewResponded 5 weeks ago

Hie Simon B

We apologize for all that happened. Its never our intention to give our customers a bad experience. We have looked into the issues raised and we are working to rectify all areas. We thank you, for giving us this feedback as it has helped us going forward.

Thank You

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Reviewed 18 March 2018 via mobile

DO NOT go to the restaurant in the hotel....The Big Chief Steak and Grill. Worst food experience my wife and I ever had. We had a simple burger and the meat was inedible...hard and rubber texture. Most likely the burger was reheated. The onion rings and fries were drenched in old frying oil with smell of burnt oil. Normally I pride myself to be able to finish my dishes...but I was not able to swallow more than two bites. Urgh...the worst!

Thank r0y213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talent B, Manager at The Big Chief Steak & Grill, responded to this reviewResponded 5 weeks ago

Hie Roylin213

Our sincere apologies for bad experience you and your wife encountered in our establishment. We always strive to make our customers happy and we seem to have somehow, not hit it right with you. We are working at improving on all areas raised above and we hope to do it right and have customers leaving our store as "happy customers".

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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