We stayed at this nice small hotel and it was interesting to me that although it is a very nice Riad their poor customer service in regard to some of the smaller issues was truly hard to understand. I am told both the owner and the manager are aware of these issues as one would expect.
For, example, for two people in a room they offer one small bottle of water. This is not only for drinking but for morning coffee. Any request for additional water is met with " we will be happy to provide and will charge it to your room." The same happens if you ask for any extra coffee for the room.
So they evidently feel the need to "nickel and dime you" for even the smallest request. These are inexpensive items but when these requests are answered as noted above it is disconcerting to the client and ill advised business wise. This is more so the case when clients are spending a significant amount to stay there. Also they do not seem to know about the concept of service recovery.
I would not stay there again as there are other choices to be made in Fes
- Official Description (provided by the hotel):
- Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more less
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- Also Known As:
- Riad Fes Hotel Fes
- Riad Hotel Fes
- Fes Riad Hotel