We loved staying at this hotel overall. The room was clean and lovely and the property was serene. Our favorite part was the cocktail bar on the roof which was for four and where the bartender (name started with an F, cannot remember as it was over a week ago), treated us so well, making us special cocktails and joking with us. Breakfast was also good.
The complaint we had about the hotel was the front desk, we felt both men we dealt with were not very helpful. We feel a front desk is a key part of a hotel in a foreign country in helping guests to get what they need. We were met with attitude when requesting restaurant reservations, laundry information and change for bills. My request to fix a noisy air conditioner that kept us up at night was ignored, causing some sleepless times during the nights. The front desk person also mistook me for someone else, directing me to a German guide in the lobby that was obviously not for us (doesn't make you feel special!) We experience better service in this area in multiple other hotels at half the cost.
Otherwise lovely hotel to come home to after long days walking around and a great location, I would recommend it to others traveling to Fes.
- Official Description (provided by the hotel):
- Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more less
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- Also Known As:
- Riad Fes Hotel Fes
- Riad Hotel Fes
- Fes Riad Hotel