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“Beautiful hotel in great location”

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Riad Fes - Relais & Chateaux
Ranked #15 of 100 Hotels in Fes
Certificate of Excellence
Reviewed 17 September 2017 via mobile

We loved staying at this hotel overall. The room was clean and lovely and the property was serene. Our favorite part was the cocktail bar on the roof which was for four and where the bartender (name started with an F, cannot remember as it was over a week ago), treated us so well, making us special cocktails and joking with us. Breakfast was also good.

The complaint we had about the hotel was the front desk, we felt both men we dealt with were not very helpful. We feel a front desk is a key part of a hotel in a foreign country in helping guests to get what they need. We were met with attitude when requesting restaurant reservations, laundry information and change for bills. My request to fix a noisy air conditioner that kept us up at night was ignored, causing some sleepless times during the nights. The front desk person also mistook me for someone else, directing me to a German guide in the lobby that was obviously not for us (doesn't make you feel special!) We experience better service in this area in multiple other hotels at half the cost.

Otherwise lovely hotel to come home to after long days walking around and a great location, I would recommend it to others traveling to Fes.

Stayed: September 2017, travelled as a couple
Thank alk25811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 - 42 of 775 reviews

Reviewed 14 September 2017 via mobile

Rooms decorated with antiques, historical building and modern part integrated in the most manner (new aisle integrates pool and restaurant which are both delightful).
Restaurant is very good. Service at intimate and relaxing pool is very good. Can even have a glass or two of wine while enjoying a refreshing pause ! Terrace is wonderful for a sunset cocktail or sunrise pics! Would recommend it (even though price is a little expensive the setting makes up for it)

Stayed: September 2017
1  Thank Vincentjfr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

This was my favorite Riad in Morocco - it's incredibly beautiful! It's a number of individual mansions, beautifully combined so when you walk through the hotel each part (the spa, the pool area, the lobby, the wine bar, etc.) feels like a different aesthetic, but blends seamlessly. Our favorites were the pool area and the rooftop bar, which had a panoramic view of the medina coupled with excellent, speedy, friendly service and great cocktails. There are a lot of stairs, but there's an elevator to the top if you prefer it, and the rooms are immaculate and modern. The location was also key - right at the beginning of the medina, within walking distance to everything. Finally, the riad was also incredibly helpful in responding to inquiries and sending recommendations in advance of our stay. Recommended!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JournalKat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

There is a lot about this riad to really like. A wow entrance. Beautiful atriums. A spectacular rooftop lounge overlooking the medina. A good bar and a nice small pool. Given the age of medina (dating back to the 9th century), this is the perfect oasis for relaxation after a long day of walking.

Breakfast is excellent, in a very nice dining room. Also, the service was attentive and very good.

We had two rooms, one for our two teenage kids, and one for us. Even got upgraded to a nicer suite because of Amex Fine Hotels, so definitely a treat. The only reason not five stars are our issues with the bathrooms. The shower door in our suite had clearly broken before and was poorly repaired. As a result, water leaked out into the bathroom leaving a large volume of standing water. Our kids had similar shower leaking issues. Not sure why that was not addressed, but otherwise, a five star hotel in all respects.

This riad is highly recommended. Just hope the room has a properly operating shower door.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

Our family enjoyed our stay at Riad Fes, the tile work is amazing, service impeccable, and the rooms are very unique; but if you are staying there be prepared to climb A LOT of stairs. There is a very odd little elevator, but frankly we thought it was kind of scary. The rooftop deck is not to be missed, amazing views of the medina especially as the moon is rising, breathtaking!! The pool was also a welcome spot after a hot day discovering the alleyways of Fes, but be prepared to wait for drink service at both locations. We finally discovered that it was best to order your drinks at the bar before heading to the roof or the pool to make sure you aren't waiting too long for service.

Stayed: August 2017
1  Thank GPPMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Fes - Relais & Chateaux

Address: 5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Fes
#11 Luxury Hotel in Fes
#22 Romantic Hotel in Fes
Price Range: R 2 432 - R 12 452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riad Fes - Relais & Chateaux 5*
Number of rooms: 30
Official Description (provided by the hotel):
Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more   less 
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Also Known As:
Riad Fes Hotel Fes
Riad Hotel Fes
Fes Riad Hotel

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