Spending holiday in Fes with the family. Went on Monday 24th August to book a swimming pool day use with ny 6 year old son for the next day, the lady receptionist informed it is available and no need to reserve or pay, just walk in. The next day was received by the receptionist (Younes) who very rudely informed that the swimming pool is not available as the water is not clean, while there was lot of people swimming !!!! He denied what his colleague said the last day. When we objected his other colleague (Khaled) came out and they started bullying on us very rudely and unpolitely ! The loud voice was full of the place. They refused to call any of the hotel managers.
Terrible experience. Wonder what Accor management would say about it.
Moreover, the overall condition of the hotel is filthy and the attitude of carelessness is obvious. Not recommended at all.More
- Free Wifi
- Breakfast included