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All reviews modern hotel barcelo hotel gate tour mall across the street sized room breakfast buffet normal hotel the wi fi restaurants and shops housekeeping staff hotel restaurant stayed here for two nights beds were comfortable lobby gate1 kettle morocco
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9 - 14 of 767 reviews
Reviewed 13 August 2018 via mobile

Disappointed!! We went for a romantic getaway and the hotel has no double bed, they put the single bed together. Horrible and uncomfortable. Furthernore I was not even able to access the swimming pool, way too dirty. Other guests eat and throw on the floor. The hotel is very well situated. Easy access for taxi, medina, commercial center....etc d
Definitely not staying there again, I would rather stay in a riad next time I come to fes.

Stayed: August 2018, travelled as a couple
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this reviewResponded 1 week ago

Dear Anne,

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

General manager
Barceló fès médina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

A great hotel in the middle of the city. The rooms were clean and spacious. The restaurant had a great buffet. The staff was courteous. There is a club between the pool area and the restaurant so you don't have to wander outside.

Stayed: September 2017
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this reviewResponded 8 August 2018

Dear Miss Barbara,


We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló fès medina hotel with us and the Tripadvisor community.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

General manager
barceló fès medina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018

The hotel is not far from the airport. There are food places and a mall within very easy walking distance. The night life outside the hotel on the Avenue is busy. Be careful when crossing the street. A staff person from the hotel recognized us and gave us help to cross. There are many amenities. If you are concerned about food prices, the restaurants outside the hotel are cheaper.

Room Tip: If you like to watch people get a room facing Avenue Hassan II.
  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Valerie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this reviewResponded 6 August 2018

Dear M. Valerie,


Thank you for making our Barceló fès médina your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.


Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.


General manager
Barceló fès médina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018

Good location that isn't too far from the medina. We stayed here for two nights and had dinner on the first night. The staff in the restaurant were very nice and the food for breakfast and dinner were good. My only complaint are the number of soliciters (especially children) around the hotel at night. We went for a walk to the mall area and were stopped several times by people asking for change or trying to sell us something.

Stayed: September 2017
1  Thank Joanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_Fes2016, Director General at Barcelo Fes Medina, responded to this reviewResponded 26 July 2018

Dear Ms Joanna,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló fès medina hotel with us and Tripadvisor readers.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.


General manager
barceló fès medina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

We stayed here as part of a premium tour group and this was the only hotel in Morocco that did not meet our expectations. When we called to report about the toilet flush not working, one particular reception staff was very rude and even refused to allow us to speak to the manager or anyone else citing that no one could speak English but him and as such we have to listen to him. Not being able to solve the issue, we had to ask for a room change (this was not offered – we asked for this) and even the 2nd room had issues with the bathroom – the shower did not drain and water flooded the bedroom. We spent more than 3 hours getting settled into our room, not being able to go out and missing an appointment to meet with our friends at the Bar. As a last resort, we approached the reception only to be met by a senior staff at the reception (who spoke good English) and was told that the General Manager will see us at the bar. At this point we were yet to hear an apology for the discomfort we had been facing just to get settled in after a long trip. Finally a Mr. Plumed, who we believe is the GM came after sometime to again hear our grievances and by this time, our Tour Director shared her concern. He said he will look into the issue and that was all, nothing else was said and he left. Since my husband and I were in the bar and had a drink each, and as professional hoteliers ourselves we would expect a common courtesy that Mr. Plumed would have at least taken up the drinks bill which hardly came to €20….but instead a fruit basket (some of the fruits were not fresh) and a bottle of water were placed in our room (no accompanying card)! As hoteliers we go to lengths to ensure our guests’ comfort are of utmost importance and in doing so sometimes small gestures such as a drinks bill would have been waived ….a common courtesy of any hotelier to do so.
The next morning our Tour Director advised us to fill in the Guest Comment Form (directly for the attention of Mr. Plumed) to share again our displeasure on how our complaints were handled. It is now more than 3 weeks and we have not heard from Mr. Plumed.
We would not recommend this hotel in Fes and have also shared as such in our Group Tour Survey form.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank AndrewLizTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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