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All reviewslake atitlanall inclusive packagecorner suitebreakfast buffetlarge hotelelectrical outletsnice poolno air conditioningbit datedpool arearooms face the lakestayed here for two nightslocation is excellentwould stay here againfiltered watersurrounding volcanoesboat dock
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Reviewed 9 July 2018 via mobile

This hotel is perfectly situated in the heart of Panajachel. Tucked two blocks away from Calle Santander, the hotel faces the lake and its volcanoes. Thee are only five floors of rooms so the hotel does not present as a high rise eye-sore. The staff were very welcoming upon arrival and this service did not falter over the nine days that I stayed. Special thanks to Emilio at the bar. Him going an extra step sure leaves a lasting impression.
I had requested a room with a good view and that is what I received. Room 510 is on the top floor and is in the middle of the hotel, offering the best views possible of Lake Atitlan. The room had all basic amenities and the beds were very comfortable. There are few places that I’ve stayed in that have new Serta mattresses.
Although there is no air conditioning, I did not find it to be an issue. The breeze off the lake and the fan provided was more than sufficient.
The washroom was a good size and the water pressure and temperature were quite pleasant. The pool was definitely a plus. It was very clean, large and had plenty of seating around it. Fresh towels are provided daily. The pool was a great way to cool off and enjoy the weather.
I also appreciate the hotel’s attempt at sustainability by providing bins for organic and inorganic waste.
I highly recommend this hotel. There are few, if any other like it in town.

Stayed: July 2018, travelled with friends
Thank 1foodtaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria H, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 10 July 2018

Dear 1foodtaster
Thank you very much for your kind appreciation and review. Our main goal is to deliver excellent services to all our guests and we were very glad to read about your pleasant stay.

Our staff is doing their best to help you enjoy every minute of it. We hope to welcome you again in our hotel at your next visit in Panajachel.

Regards
Ana María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

I have stayed here for the past several days, and would definitely recommend this hotel. I have had nothing but a positive experience. The hotel is clean and well maintained. There is an excellent view of the lake from the room, and access to the docks from the back of the hotel. Customer service has been excellent. The staff is consistently professional and accommodating. The breakfast is also excellent. Without a doubt would recommend!

Stayed: July 2018, travelled with friends
Thank katie742018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria H, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 8 July 2018

Dear Katie742018
Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Our mission is to exceed your expectations and we are very pleased that you give us these comments.
Regards
Ana María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018

Stayed for a week. Delicious breakfast buffet with traditional, Guatemalan food selections available. Professional, courteous staff always willing to help. Clean rooms. Beautiful views from balconies.

Room Tip: Higher floors have best views.
  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria H, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 8 July 2018

Dear Rob K
Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view, breakfast and tradicional Guatemalan food. Our mission is to exceed your expectations and we are very pleased that you give us these comments.
Regards
Ana María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

I stayed here for a week and the service is incredible, from the amazing food to the fantastic view of the lake and excellent hospitality. I will definitely be recommending this amazing hotel to anyone!

Stayed: July 2018, travelled with friends
Thank kellyjnickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria H, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 8 July 2018

Dear Kellyjnickles
Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view, Service and food , It gives me pride and pleasure to share your comments with my colleagues.
Regards
Ana María

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Reviewed 4 July 2018

Beautiful views available. Wonderful amenities. Lovely property. Housekeeping was great! We had no housekeeping needs. Only downside was the key to the room. There was only one available and, as our group would separate, sometimes it was a hassle to turn it in to the front and pick it up. But otherwise, it was great! They were accommodating. Great breakfast, too!

  • Stayed: June 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank rlsprague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Maria H, Gerente at Porta Hotel Del Lago, responded to this reviewResponded 8 July 2018

Dear rlsprague
Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We will consider your comment to provide better service to our guests.
We're sorry about the key. We will be modernizing the keys in a very short time.
Regards
Ana María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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