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All reviews zona viva close to the airport bottled water hotel is located room rate comfortable beds great room breakfast buffet is executive floor city guatemala zone horns uber rates personnel transportation
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21 - 26 of 799 reviews
Reviewed 21 October 2019

The hotel is very comfortable and located in a good area of Guatemala city. Lots of restaurants and facilities nearby. the staff very pleasant and good breakfast.
The only negative comment I have is that there was loud techno music coming from some place next to the hotel that went on until the early hours of the morning, this was very very disturbing, especially since it was a week night.

Room tip: A tip would be that there is also tea available for the non coffee guests..
Date of stay: October 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank wplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 22 October 2019

Dear Wplant yhank you very much for your comments and your feedback. Allow me to inform you that we are right now in the process of changing windows for some special noise isulation windows. We have changed more than 80% of our total rooms.

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Reviewed 21 October 2019

This Holiday Inn had VERY comfortable beds and was nice and quiet to sleep in. Very attentive staff and bell boys and the breakfast buffet was amazing. If you want to eat typical food, try La Casa Chapina next door. One thing they did change from previous trips was they now charge you for the shuttle service, the price used to include that and still should, that is our only complaint, $10 USD per adult is way too much for shuttle service. However, I'm still giving you a good rating because of the comfortable and clean beds and good breakfast and staff. We may look for another hotel if the $10 USD shuttle service continues.

Date of stay: October 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Martin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 22 October 2019

Dear Martin F thank you very much for your comments, please let me inform you that the majority of hotel starting this year are charging for the transportation to and from the airport sorry for this inconvenience.
We hope to have the opportunity to serve you again.

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Reviewed 29 September 2019

in general was good, It was in average good, room clean, the staff is very friendly, food is fine. The comment for the restaurant is to get better wines, they are short in selection, but ignoring that the rest is fine, I got shrimps hat were amazing, this is why I was missing a good Chardonay

Room tip: Clean and roomy, it will be better to have another chair around the working table
Date of stay: September 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank alberto_garda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2019

The staff at the Holiday Inn in Guatemala city were fantastic. They went above and beyond and helped me when I was unable to find a pharmacy and unable to access funds from my credit card. The hotel and rooms were great! Breakfast and the dinner menu were great!

Date of stay: September 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 19 September 2019

Dear Michelle A thank you so much for your comments, please come back soon

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Reviewed 19 September 2019

Excellent location, the complete place and rooms are clean, great pool and terrace, excellent service at the restaurant, just tried breakfast and it was delicious, I'd definitely stay again in this place, recommended

Date of stay: September 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Luis Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala, responded to this reviewResponded 19 September 2019

Dear Luis Q tank you so much for your comments, they realy motivate us to continue delivering our best service.
PLease come back soon

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