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All reviews sports bar close to the airport breakfast buffet great hotel japanese restaurant business center hot tub free shuttle shuttle service felt very safe minutes from the airport comfortable rooms few blocks strikers guatemala city balconies
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Reviewed 8 October 2019 via mobile

Arrived and due to last minute changes, I was upgraded to a larger room. The room can not be faulted, large wardrobe, iron, ironing board, robes, slippers, toiletries you expect and more... and the bed was incredible. Shower was a little dissapointing due to bath filling up but the shower in my room on my second stay towards the end of my trip was much better.

Buffet breakfast was great especially with a view of the pool with lots of choice including egg station.

I used the pool and hot tub only disturbed intermittently by planes taking off (Only a few miles from the airport).

Had lunch by the pool, fish and chips... slight lost in translation moment with my fish and chips, which ended up being fish with tortilla chips ‍♀️

I should also mention I was deserted by my tour company who didn't arrange my pick-up, I was luckily able to jump in the hotel shuttle van... so very grateful.

Huge hotel but a real tranquil vibe.

Large shopping centre 5 minute walking distance with lots of food options but its full of local shops.

Date of stay: October 2019
Trip type: Travelled solo
Thank surrinders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 8 October 2019

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2019

This hotel is located very convenient for fast access and movement throughout the city of Guatemala. With almost fast access it's a good option if you have no transport and due to high traffic its location it's quite alright. Staff is passionate and kind as well as the food options are wide with rooms comfortable and affordable.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Isanor0791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 2 October 2019

Dear Guest,

Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2019

American Airlines had a plane issue and put us all in the Barcelo Hotel and It was Great! They also provided meal coverage and shuttle to airport. This was a easy and great experience to get stuck in Guatemala.

Date of stay: September 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank carrieboxing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 2 October 2019

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019

Shuttle service was terrible, front desk service was horrible, resolution to a problem is poor.
The only positive was the room was clean, cleaning and restaurant restaurant very friendly and courteous.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank glengarcia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded 2 October 2019

Dear Guest,

Although we are very surprised and dismayed by the content of your opinion regarding your visit to our Barceló Guatemala City hotel, you can rest assured that your comments have been addressed and reviewed by the entire hotel management team. The service of our employees is a source of pride for us and we are quite disappointed to hear that we believe that we act below our possibilities. We appreciate the time it took to share your concerns, we hope you will give us the opportunity to offer you a better service in the future.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019

The all inclusive Premium Level is better value for money than the average rooms. Confirm prices of massages and services, they can be unreliable. Kids are not allowed in the jacuzzi, so that's an issue.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank backseat_driver121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloManager, Channel Manger at Barcelo Guatemala City, responded to this reviewResponded 26 September 2019

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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