I called from the airport on the morning of November 30th with an urgency for a room! I am currently on a trip with 8 other people and we all needed a hotel urgently because of a cancellation at another hotel. I called and the lady who answered couldn't even say "I don't speak English", after a couple of minutes I was transferred to the "manager" or at least that's what I asked for. He could barely speak English and was of poor help. I didn't have an internet connection at that time and was wasting the couple of Guatemalan coins I had on me on a public telephone, I eventually ran out of coins and had to spend another half hour searching for another hotel to go to.
I had never experienced a hotel in Guatemala that didn't offer an English speaking front-desk or manager for that manner.
If you ONLY speak English and have a hard time with Spanish, I DO NOT recommend this hotel at all.
P.S. (I was able to solve my problem and managed to book another hotel nearby with English-speaking staff)More
- Free Wifi
- Free parking