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All reviews rooftop pool top floor beautiful hotel modern design rooms are spacious breakfast was delicious i highly recommend this hotel standard room great option free airport shuttle room service property gym elevator guatemala amenities zone
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Reviewed 4 September 2018

The Hyatt hotels reputation for excellence is well deserved. The whole hotel is well maintained by very professional staff members....from the lower levels of the parking garage all the way up to the professionals that maintain the cleanliness of each room and the modern designed facility. The wait staff was very personable and always pleasant.

Room Tip: Request a room away from the elevators. Sound travels well in this very quiet hotel.
  • Stayed: September 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Ivan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María José S, Director de Relaciones con Clientes at Hyatt Centric Guatemala City, responded to this reviewResponded 3 weeks ago

Dear Ivan,

Thank you very much for this incredible comment. We are very happy to know that you have been able to enjoy your stay with us. I am sure that all our staff enjoyed attending your requests.

Come back soon, it will be a pleasure to make you feel at home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018 via mobile

Horrifying club music blared at Mac volume every night til 1 AM. They don’t care. It’s awful; stay somewhere that respects its guests needs, especially business. Can not recommend under any circumstances

Stayed: August 2018, travelled on business
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María José S, Guest Relations Manager at Hyatt Centric Guatemala City, responded to this reviewResponded 29 August 2018

Dear John, thank you very much for your comments. We deeply regret the inconvenience regarding the high volume of the music. I would like to tell you that this inconvenience is due to the fact that we have a bar in the AVIA complex, which is the shopping center where we are located and this is what is causing this type of inconvenience. I would like to comment that our priority is our guests, it is for this reason that we are already taking action on this issue, in order to provide tranquility during your stay. I hope you can return soon and I would love to be able to tell me your next stay to be able to attend you personally, it will be a pleasure to welcome you and be aware of you during your stay. You can contact me directly by phone at the hotel or by mail to: maria.sierra@hyatt.com.

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Reviewed 15 August 2018

We stayed here the night before leaving to visit the states. It was beautiful, clean, everyone was friendly, the rooftop pool was gorgeous, the gym was the best I've seen in a hotel in a long time! We will definitely be back. The only downside, which is to be expected, was the pricing of food and drinks was pretty high. While room service and drinks by the pool were costly, the breakfast buffet was fantastic and in my opinion, worth the money!

Stayed: August 2018
Thank Hanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María José S, Guest Relations Manager at Hyatt Centric Guatemala City, responded to this reviewResponded 29 August 2018

Wow Hanna thank you very much for such excellent comments. We love knowing that your stay at Hyatt Centric Guatemala has been a unique experience in every way. We really strive every day to assist you in a personalized way and always be attentive to your needs, I am sure that all our staff also enjoyed being able to assist you.

Remember that at Hyatt Centric Guatemala you will always have your doors open to make you feel at home. Come back soon.

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Reviewed 23 July 2018

Hyatt Centric GUA is very nice, very new and wonderful location in the heart of downtown and just a short 10 minute shuttle from the airport. Complimentary airport shuttle was easy to book and easy to spot on arrival in the chaotic arrivals area.
Staff all friendly and front desk spoke great English and comprehensible Spanish.

The rooms are spacious, beds and pillows are comfortable. Lots of charging stations including plenty of USB ports, fit for the modern traveler. automatic night lights in the bathroom and nightstands are a nice touch as well. Complimentary water, tea and coffee in the rooms as well.

The complimentary wifi was good but also spotty at times which for a more millennial and tech oriented brand offshoot of Hyatt, this should be a flawless amenity.

The rooftop pool and bar is stunning, well designed and offers great views. Drinks are good with friendly staff, however they barely spoke English, which was not a problem for our group with Spanish speakers but nonetheless. The loud DJ booth probably did not help either. This was also the downside of staying here. We were on the 10th floor and could hear loud and clear the bass beats and DJ booth from the 17th floor rooftop late into the night. It did bother me for a while and was harder to fall asleep, and we needed the sleep as we arrived in at night and were heading out early the next morning for a flight.

Otherwise could not really flaw the hotel. Despite a loud Friday night party upstairs, this is still a great option for a transit or base in Guatemala City.

  • Stayed: July 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María José S, Guest Relations Manager at Hyatt Centric Guatemala City, responded to this reviewResponded 8 August 2018

Dear Gary,

Thank you very much for your comments and score in Trip Advisor, we love knowing that your experience with us has been to your liking. I am sure that our bell boy enjoyed your welcome as much as you enjoyed your admission to the hotel.

We do everything possible so that our rooms are beyond your expectations. We try that your room is a functional space but at the same time warm so that you can rest as you deserve it.

Regarding the strong music, it is an issue that we are already in action because this is an inconvenience that affects the hotel by a bar that is located in the AVIA complex. But do not worry, we are already taking actions to ensure the tranquility of our guests.

I hope you can come back soon and allow us to create unique experiences for you. I hope to attend you personally on your next visit. Do not hesitate to contact me.

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Reviewed 23 July 2018 via mobile

The Hyatt in Guatemala was absolutely breath taking. The receptions desk spoke very good English, which makes travelling less stressful. The room was very modern and can be company to Eurpean standards. From A.C., to comfortable beds, beautiful restroom, I loved everything about this Hyatt. The complementary breakfast was delicious as well. There's a roof top pool which overlooks the city.

Stayed: March 2018, travelled with friends
Thank holdenh656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
María José S, Guest Relations Manager at Hyatt Centric Guatemala City, responded to this reviewResponded 27 July 2018

Dear guest, thank you very much for your rating and comments. Actually, our Front Desk team enjoys serving guests like you. We are always working for our guests. We try to be a different hotel, a Hyatt that more than giving you a service we can give you an experience, from our rooms, breakfast buffet, Rooftp and excellent service. It was a pleasure for us to have you in our hotel. We hope you come back soon.

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