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“Disappointing hotel”
Review of L'Ermitage Hotel

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L'Ermitage Hotel
Ranked #22 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 26 September 2017

I really looked forward to this hotel, but it was disappointing. The rooms are very clean and a good size, beds are comfortable, but it is very hot, too hot to sleep in these rooms. The air conditioning/climate control is not working, I did enquire about this and was told it is an old hotel and you can't change temperature. If you open a window the noise from traffic is very bad. The breakfast was okay but not special in any way. I did not sleep well here at all so would not come and stay again.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Birgit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 2 October 2017

Dear Birgit,
Thank you very much for choosing our hotel to stay on your trip to Tallinn and taking a bit of your time to leave us your valuable feedback.
First of all, let me start apologising for all inconveniences you seemed to experience during your stay as it is not up to our standard of service and I will take note in order to coach our team for better result in the future. Thank you very much for bringing this to our attention. I am so sorry to hear that you were so disappointed.
We hope that you will give us the opportunity to serve you again in the future.
Best regards,
Kerli Marmor
L'Ermitage Hotel

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13 - 17 of 824 reviews

Reviewed 21 September 2017

Most wonderful place in Tallinn, no doubt. The atmosphere, staff, and downstair restaurant is just a treat. Suggsest it for everyone without hesitation. Hope that everyone else have that same experience as i did - an amazing one.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank rainersamolberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 25 September 2017

Dear Rainer,
Thank you very much for taking a time to leave us your valuable scores and comment.
We appreciate that you choose our hotel to stay and you liked your stay here. I'm happy to read that you enjoyed the hotel atmosphere, rooms and restaurant L'Ermitage.
It means a lot to us, that you would recommend our hotel to other guests.
Hopefully see you soon in L'Ermitage again!
Best regards,
Kerli Marmor/ Hotel L'Ermitage

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Reviewed 12 September 2017

We stayed 3 nights at L'Ermitage and were really pleased we had chosen to visit this lovely town. This hotel was clean, comfortable and really convenient for exploring the old town. Staff were all friendly and breakfast was simple and plentiful. Having two restaurants made it easy to find a quiet table. We enjoyed having a drink in the old town at Von Krahli bar and would also recommend finding your way to F-hoone restaurant for good food and atmosphere- it's not too far from the hotel on the other side of the railway. Also make sure you visit the Kumu museum- it's quite a spectacular building.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

Dear Jenny,

Thank you for the great rating. We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us and in enjoyed Tallinn! We hope you plan on staying with us again soon! We'd love to share an even better experience with you.

Thanks again and have a great day!
Kerli Marmor/ L'Ermitage Hotel

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Reviewed 10 September 2017 via mobile

Clean and comfortable room. Nice view to toompe and short walk to the old town. Breakfast was not so special and breakfast room was quite small and fully-booked. Receptionist was very friendly when we came.

Stayed: September 2017, travelled with family
Thank Puromaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

We appreciate the feedback, Puromaa.
I'm happy to read, that you enjoyed our hotel room and enjoyed the nice view from it! Great to hear that the location was convenient! At the same time I'm disappointed to read that breakfast was less than perfect.
We do hope you allow us the opportunity to share a more positive experience with you soon. Kerli Marmor/ Hotel L'Ermitage

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Reviewed 9 September 2017

We stayed 2 nights. Room was beautiful and clean (loved the gray-yellow-combo!), lots of space - also in bathroom! Room was surprisingly quiet even hotel is located next to a busy road. We also tried L'Ermitage restaurant and quality of food and service were both excellent. Staff were friendly. Breakfast good but pretty basic. Lovely experience.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Aura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

Thank you for the excellent review, Aura!
We're delighted your experience with us was so wonderful! Thank you for mentioning our room design. Gray and yellow combination in our superior rooms is definitely our guest favourite.
It's fantastic our team could accommodate your needs and assist you in any way possible.
We look forward to hosting you again soon and to sharing another amazing experience with you! Have a lovely day!
Kerli Marmor/ Hotel L'Ermitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about L'Ermitage Hotel

Address: Toompuiestee 19, Tallinn 10137, Estonia
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Tallinn
#17 Romantic Hotel in Tallinn
#20 Luxury Hotel in Tallinn
Price Range: R934 - R2 002 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'Ermitage Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The modern 4-star Hotel L'Ermitage is located in the centre of Tallinn, just a 5-minute walk from the Town Hall. In total it has 122 rooms, providing a luxurios stay in various rooms, including standard, business, superior rooms and suites. In addition to guest rooms, the hotel also features two restaurants - L'Ermitage and Katze - an all-new contemporary conference hall, and a private sauna with a Jacuzzi. Many attractions, locals favorite bars and restaurants are located nearby the hotel, in walkable distance. The Nordic serenity of Hotel L`Ermitage catches the eye as you approach the building. The interior of the hotel welcomes its guests with a warm and bright atmosphere, encouraging visitors to enjoy our guest rooms, restaurants, conference hall, and sauna, benefitting from Northern, elegant interiors filled with well thought-out detail that always accentuates convenience, comfort, and tranquillity. ... more   less 
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Also Known As:
l Ermitage Hotel Tallinn

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