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All reviewsnice hotelold townhotel is locatedstreet noisetoompea hillrooms are smallnice stayminute walkcomfortable bedsuperior roomsingle roombeautiful citythree nightsnice breakfastshort staybreakfast was includedthe air conditioning
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Reviewed 12 September 2017

We stayed 3 nights at L'Ermitage and were really pleased we had chosen to visit this lovely town. This hotel was clean, comfortable and really convenient for exploring the old town. Staff were all friendly and breakfast was simple and plentiful. Having two restaurants made it easy to find a quiet table. We enjoyed having a drink in the old town at Von Krahli bar and would also recommend finding your way to F-hoone restaurant for good food and atmosphere- it's not too far from the hotel on the other side of the railway. Also make sure you visit the Kumu museum- it's quite a spectacular building.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

Dear Jenny,

Thank you for the great rating. We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us and in enjoyed Tallinn! We hope you plan on staying with us again soon! We'd love to share an even better experience with you.

Thanks again and have a great day!
Kerli Marmor/ L'Ermitage Hotel

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Reviewed 10 September 2017 via mobile

Clean and comfortable room. Nice view to toompe and short walk to the old town. Breakfast was not so special and breakfast room was quite small and fully-booked. Receptionist was very friendly when we came.

Stayed: September 2017, travelled with family
Thank Puromaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

We appreciate the feedback, Puromaa.
I'm happy to read, that you enjoyed our hotel room and enjoyed the nice view from it! Great to hear that the location was convenient! At the same time I'm disappointed to read that breakfast was less than perfect.
We do hope you allow us the opportunity to share a more positive experience with you soon. Kerli Marmor/ Hotel L'Ermitage

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Reviewed 9 September 2017

We stayed 2 nights. Room was beautiful and clean (loved the gray-yellow-combo!), lots of space - also in bathroom! Room was surprisingly quiet even hotel is located next to a busy road. We also tried L'Ermitage restaurant and quality of food and service were both excellent. Staff were friendly. Breakfast good but pretty basic. Lovely experience.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Aura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

Thank you for the excellent review, Aura!
We're delighted your experience with us was so wonderful! Thank you for mentioning our room design. Gray and yellow combination in our superior rooms is definitely our guest favourite.
It's fantastic our team could accommodate your needs and assist you in any way possible.
We look forward to hosting you again soon and to sharing another amazing experience with you! Have a lovely day!
Kerli Marmor/ Hotel L'Ermitage

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Reviewed 5 September 2017

Good parking and only across the street from the Old Town start.

Room was clean. Smaller, but that is nearly always true near old towns in Europe. Staff was nice. WiFi was easy, fast, and free.

We had a view of the Old Town and were pleased.

Room Tip: Top floor for castle view
  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 6 September 2017

Dear Randy,
Thank you for sharing such great feedback with us! I am so happy that you got the opportunity to enjoy our comfortable hotel, ideal location and our amazing staff.
We look forward to welcoming you here again soon in Tallinn and L'Ermitage!
Kerli Marmor/ Hotel L'Ermitage

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Reviewed 2 September 2017 via mobile

We came for a weekend stay, to a modern 4 star hotel. Our room was to the street. The room temperature was +26C and really hot. We tried to adjust the temperature but nothing happened. The receptions lady told us that the airconditioning is broke, but she couldn't change us to another room. Her solution was to keep the window open and to use a fan to move the hot air in the room.

We tried to sleep with the window open, but it was impossible due to the very loud traffic noise coming from outside.
After a horrible, sleepless night we contacted the reception again. At this point the room temperature was +27C and the room totally unlivable. The reception was practically rude and charged us more money to move into a livable room.

We are never staying in this hotel again and I most certainly do not recommend it. I do not know where the hotel got 4 stars, it is definerly overrated.

Other notes, the shower does not have a curtain or anything, so the place is wet after a shower. No counter in the bathroom. In a three person room the third bed is a mattress on the floor.

Stayed: September 2017, travelled with friends
1  Thank Helena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 6 September 2017

Dear Helena,
We appreciate the feedback. We're disappointed your stay with us was less than ideal.
We care about the comfort of our guests so it's unfortunate that your room was hotter than it should be. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward.
We hope you allow us the opportunity to apologize once more about inconveniences.
Best Regards,
Kerli Marmor/ Hotel L'Ermitage

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