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“Not so bad hotel”
Review of L'Ermitage Hotel

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L'Ermitage Hotel
Ranked #23 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 10 September 2017 via mobile

Clean and comfortable room. Nice view to toompe and short walk to the old town. Breakfast was not so special and breakfast room was quite small and fully-booked. Receptionist was very friendly when we came.

Stayed: September 2017, travelled with family
Thank Puromaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

We appreciate the feedback, Puromaa.
I'm happy to read, that you enjoyed our hotel room and enjoyed the nice view from it! Great to hear that the location was convenient! At the same time I'm disappointed to read that breakfast was less than perfect.
We do hope you allow us the opportunity to share a more positive experience with you soon. Kerli Marmor/ Hotel L'Ermitage

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7 - 11 of 807 reviews

Reviewed 9 September 2017

We stayed 2 nights. Room was beautiful and clean (loved the gray-yellow-combo!), lots of space - also in bathroom! Room was surprisingly quiet even hotel is located next to a busy road. We also tried L'Ermitage restaurant and quality of food and service were both excellent. Staff were friendly. Breakfast good but pretty basic. Lovely experience.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Aura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 14 September 2017

Thank you for the excellent review, Aura!
We're delighted your experience with us was so wonderful! Thank you for mentioning our room design. Gray and yellow combination in our superior rooms is definitely our guest favourite.
It's fantastic our team could accommodate your needs and assist you in any way possible.
We look forward to hosting you again soon and to sharing another amazing experience with you! Have a lovely day!
Kerli Marmor/ Hotel L'Ermitage

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Reviewed 5 September 2017

Good parking and only across the street from the Old Town start.

Room was clean. Smaller, but that is nearly always true near old towns in Europe. Staff was nice. WiFi was easy, fast, and free.

We had a view of the Old Town and were pleased.

Room Tip: Top floor for castle view
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank RandyKasal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 6 September 2017

Dear Randy,
Thank you for sharing such great feedback with us! I am so happy that you got the opportunity to enjoy our comfortable hotel, ideal location and our amazing staff.
We look forward to welcoming you here again soon in Tallinn and L'Ermitage!
Kerli Marmor/ Hotel L'Ermitage

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Reviewed 2 September 2017 via mobile

We came for a weekend stay, to a modern 4 star hotel. Our room was to the street. The room temperature was +26C and really hot. We tried to adjust the temperature but nothing happened. The receptions lady told us that the airconditioning is broke, but she couldn't change us to another room. Her solution was to keep the window open and to use a fan to move the hot air in the room.

We tried to sleep with the window open, but it was impossible due to the very loud traffic noise coming from outside.
After a horrible, sleepless night we contacted the reception again. At this point the room temperature was +27C and the room totally unlivable. The reception was practically rude and charged us more money to move into a livable room.

We are never staying in this hotel again and I most certainly do not recommend it. I do not know where the hotel got 4 stars, it is definerly overrated.

Other notes, the shower does not have a curtain or anything, so the place is wet after a shower. No counter in the bathroom. In a three person room the third bed is a mattress on the floor.

Stayed: September 2017, travelled with friends
Thank Helena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 6 September 2017

Dear Helena,
We appreciate the feedback. We're disappointed your stay with us was less than ideal.
We care about the comfort of our guests so it's unfortunate that your room was hotter than it should be. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward.
We hope you allow us the opportunity to apologize once more about inconveniences.
Best Regards,
Kerli Marmor/ Hotel L'Ermitage

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Reviewed 2 September 2017 via mobile

Visited there September when it was that warm outside. The room temperature was above 25 with no possibility to adjust. I could not keep the windows open due to the constant noice of the traffic. The service and response was extremely bad. Never again.

Stayed: September 2017, travelled with family
Thank Johanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lermitage2016, Guest Relations Manager at L'Ermitage Hotel, responded to this reviewResponded 6 September 2017

Thank you for the feedback, Johanna.
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations and room was too hot. Last week was warmer and sunnier than usual in Tallinn and this could cause higher temperatures in the room. We will share your concerns regarding our accommodations with our team moving forward.
Best Regards, Kerli Marmor/ Hotel L'Ermitage

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Additional Information about L'Ermitage Hotel

Address: Toompuiestee 19, Tallinn 10137, Estonia
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Tallinn
#17 Romantic Hotel in Tallinn
#20 Luxury Hotel in Tallinn
#22 Family Hotel in Tallinn
Price Range: R970 - R2 008 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'Ermitage Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The modern 4-star Hotel L'Ermitage is located in the centre of Tallinn, just a 5-minute walk from the Town Hall. In total it has 122 rooms, providing a luxurios stay in various rooms, including standard, business, superior rooms and suites. In addition to guest rooms, the hotel also features two restaurants - L'Ermitage and Katze - an all-new contemporary conference hall, and a private sauna with a Jacuzzi. Many attractions, locals favorite bars and restaurants are located nearby the hotel, in walkable distance. The Nordic serenity of Hotel L`Ermitage catches the eye as you approach the building. The interior of the hotel welcomes its guests with a warm and bright atmosphere, encouraging visitors to enjoy our guest rooms, restaurants, conference hall, and sauna, benefitting from Northern, elegant interiors filled with well thought-out detail that always accentuates convenience, comfort, and tranquillity. ... more   less 
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Also Known As:
l Ermitage Hotel Tallinn

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