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“The expensive Grande Dame of Budapest's cafés”
Review of Gerbeaud

Gerbeaud
Ranked #42 of 256 Dessert in Budapest
Cuisines: Hungarian, Cafe
More restaurant details
Restaurant details
Dining options: Lunch, After-hours, Breakfast, Dinner, Delivery, Reservations, Takeout
Neighbourhood: District V / Inner City
Reviewed 2 November 2017 via mobile

It's overpriced but, still, no visitor to Budapest should fail to include one visit to Gerbeaud's. The café was allowed to continue during the communist period as the nationalised 'Vörösmarty', but was restored to its original splendour in the 1990s. It's main rooms are very fine. But it's a pity one of the café's former curiosities - a grand piano originally intended for the 'Titanic' has disappeared. And management should correct the mistake of having canned music, which is out of keeping with the history and style of the place (note the absence of canned music at e.g. Café Sperl or Bräunerhof in Vienna, or Café Slavia in Prague).

I enjoyed my double espresso and slice of Eszterházy cake which predictably came at whopping prices for Budapest - HUF 1,690 for the coffee and HUF 2,250 for the Eszterházy, plus 18%, the highest I've struck in Budapest, for service. So the total for a cup of coffee and a slice of cake was HUF 4,531, about A$22.

Date of visit: November 2017
Thank higvin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PM_QualityManagement, Vendégkapcsolati vezető at Gerbeaud, responded to this reviewResponded 13 November 2017

Dear higvin,

To begin with, we would like to say a big thank you for taking your time to write down and share your honest opinion with us about our café, it really means a lot to our team as a whole.

It is so nice to read that you liked our historical décor, and it makes us even happier that you actually looked up our place’s history – which is unique of course. However, we are really sorry to read that you weren’t exactly satisfied with our prices. We are aware that our prices are higher than that of the average café in Budapest, however we believe that our standards are also higher than of those others. We are grateful that you still recommend visiting us at least for those who are in Budapest.

Once again, thank you so much for your honest review. We would be honoured if you gave us a second chance, we will strive to meet your expectations next time!

Best wishes,
Gerbeaud Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 149 - 1 153 of 9 495 reviews

Reviewed 1 November 2017

Yes of course there are cheaper ways to have traditional coffee and cake, but you’re here for the whole experience - it’s beautiful, the cakes are delicious (& generous), and the coffee’s good. Definitely do it once at least.

Date of visit: October 2017
Thank Veneziaddictsofaus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PM_QualityManagement, Vendégkapcsolati vezető at Gerbeaud, responded to this reviewResponded 3 November 2017

Dear Veneziaddictsofaus,

We are eternally indebted to you for taking the time to share your thoughts about our café with us. We are so happy that you visited us in Budapest.

It pleases us greatly that you could enjoy such pleasant moments in Gerbeaud. It is wonderful to see that you got what you were expecting with our lovely cake and traditional coffee. We are happy to see that although you are aware that our prices are somewhat higher than that of the usual cafés in town, you also absolutely acknowledge that we bring more to the table than the rest and we are happy that you think it makes it worth our prices.

Finally, we ask you to remember the name Gerbeaud in the future as well, and if the opportunity is given, return to our pastry shop over again.

Yours sincerely,
Gerbeaud Management

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Reviewed 29 October 2017

Admittedly it is overpriced but then one is not only there for the coffee and cakes but to take in the history and the ambiance of the place. We were there when torrential rains came down on the city and that prolonged our stay. Definitely we enjoyed every minute!

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank Christopher B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PM_QualityManagement, Vendégkapcsolati vezető at Gerbeaud, responded to this reviewResponded 31 October 2017

Dear Christopher B,

In the beginning, please allow us to express our sincerest gratitude to you for taking your time and writing your lovely review of our café. We are glad to see that you didn’t mind at all, staying a little longer than what you expected at our place, thanks to the recent heavy rains that came down when you were here.

It pleases us greatly that Gerbeaud could measure up to you. We are absolutely thrilled that you were satisfied with our cakes. We would like to let you know that your satisfaction is the most important thing for our whole team. Therefore we are thrilled to see that you were also happy with our coffee.
It is absolutely important for us to see that you appreciated the living history we have here and with this extra – along with the wonderful quality treats – you think that our prices are quite well set.

In the end, we feel totally elevated that you enjoyed your visit at our coffee house. We hope that you do not resist returning, this quality is worth spending a little bit every now and then.

Warm regards,
Gerbeaud Management

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Reviewed 29 October 2017

Famous coffee house serve good coffee and beautiful cakes. It was a bit pricy but it was expected in a classy place like it. I bought their dark chocolate with orange home and it was so good.

Date of visit: September 2017
Thank BatesLau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PM_QualityManagement, Vendégkapcsolati vezető at Gerbeaud, responded to this reviewResponded 31 October 2017

Dear BatesLau,

First of all, we are humbled that you decided some of your time to write down and share your magnificent little review about our place here, on TripAdvisor. Also, thank you for stopping by our establishment when you were in Budapest

It makes our team delighted that you thought of our café as beautiful, we hope you had a perfect experience here. We are extremely glad that you were satisfied with the desserts you ordered as well as the nicely served coffee which is an other specialty of ours.
Also, thank you for mentioning our wonderful handmade dark chocolate with orange that is easy to take home so one can enjoy a piece of the experience we offer here, anywhere they are.

Thank you for your high rating and positive feedback, we hope to see you again in the not so distant future.

Kind wishes,
Gerbeaud Management

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Reviewed 27 October 2017

Very nice place on the Pest side. We sat inside because I love old beautiful and elegant coffee places. They have a beautiful cake display also candy. Very yummy.
We were seated promptly. Our wait service was friendly and efficient. I had a slice of local Dodo cake, very delicious. Espresso was very good also. Served on a pretty tray with a small glass of water. Definitely recommend.
daisyCalifornia

Date of visit: September 2017
Thank daisyCalifornia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PM_QualityManagement, Vendégkapcsolati vezető at Gerbeaud, responded to this reviewResponded 30 October 2017

Dear daisyCalifornia,

First and foremost, please allow us to express our sincerest gratitude to you for taking your time and writing your lovely review of our café. Also, thank you for stopping here for a treat when you were in Budapest.

It pleases us greatly that Gerbeaud could measure up to you in every possible way. It is nice to see that we could live up to your expectations with the quality of the food we served as well as our service that our wonderful staff provided. We would like to let you know that your satisfaction is the most important thing for our whole team, so it is not surprising that we do our best day by day to enrich you with unforgettable times in the company of various delicious meals as well as desserts and drinks.

In the end, we feel totally elevated that you enjoyed your visit to our coffee house. It would be much to our pleasure, if we would have the chance to host you again soon.

Warm regards,
Gerbeaud Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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