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Benczur Hotel
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Reviews (534)
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77
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All reviewsheroes squarevajdahunyad castlequiet streetno tea making facilitiescity parksuperior roomandrassy avenueszechenyi bathssmall balconycontinental breakfastshort walkmini barspoke good englishwonderful citywi filocation is excellentfour nights
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3 - 8 of 534 reviews
Reviewed 3 March 2018 via mobile

Stayed one December weekend at Benzur hotel while visiting Christmas market. Location is great, everything else is terrible.

Rooms are outdated, bathroom especially. Location is near metro station and big avenue. Breakfast was average. Usually it would be 2 or 3 stars rating, but it deserves one star because of the situation happened at check-out.

As we were checking out, the receptionist told us that we took one Coke from the mini-bar. We did not. It was strange for us, because we left the room and came directly to the reception desk, it was all in uder the minute. So I asked him how can he know, we just left the room. He told me that cleaning lady let him know and he called her again to check. After speaking some hungarian to a phone he confirms that we took the Coke. As I did't care for 600HUF, I gave him the money and said "You are only getting yourselves a bed review". He acted like he didn't care so we left. As soon as we left the hotel, the female receptionist (note this, not the guy who tried to trick us - he sends his female collegue) is running to us, bringing back the money and apologising for the mistake.

Not the way to treat your customers. Recommend to stay away from it.

Stayed: December 2017, travelled as a couple
1  Thank David Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2018 via mobile

We arrived the first night exactly at 9pm. We had dinner paid for. We were informed that the dinner is just finishing but we could take a look. As soon as we came into the dining room full of people still eating and there still was a plenty of food available, 4 staff members literally ran in and quickly started putting food away. So we had no dinner. We said it to the receptionist that it wasn’t a nice move from them.

Rooms are OK, bathrooms could have been cleaner and I don’t think our room was cleaned one of the days.

Location is excellent but the customer service could be improved.

Stayed: January 2018, travelled on business
Thank JMcDonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2018

The hotel is in the center , walking distance to many attractions, but is on the quite side street. A convenience shop is not far. The breakfast is very good. Good choice of TV channels .Will stay again at the first opportinity

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
Thank MaximC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Csaba P, Director of Sales at Benczur Hotel, responded to this reviewResponded 31 January 2018

Dear Guest,

Thank you for your kind review! Appreciated! Waiting you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

Hotel well located not far away from the city centre. Friendly staff. Very good breakfast. I'd like to outstand the cleaners or chambermaids who were capable to understand anything even knowing that they couldn't speak English at all. They were really friendly, specially with my daughter. Helpful staff at reception and quiet hotel.

  • Stayed: January 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank jaume1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Csaba P, Director of Sales at Benczur Hotel, responded to this reviewResponded 31 January 2018

Dear Guest,

Thank you! We do our best! Your positive openion is better than any advertisement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

The location is very quiet and it is a very nice place, with very polite peoples, the food is very good, the rooms were cleaned daily, the reception guys were very helpful, the rooms have balconies for smoking, so was perfect for us!!

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank nelly13popa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Csaba P, Director of Sales at Benczur Hotel, responded to this reviewResponded 29 January 2018

Thank you for your review. I hope you'll return to us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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