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All reviews boscolo residence the main hotel washing machine grand suite ny cafe kitchen and living room breakfast package huge apartment living area sister hotel hop on hop small kitchen hotel room metro station minute walk fantastic stay spa facilities
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Reviewed 27 June 2018

This property is nicely located in Budapest city center and it is well connected with public transport channels. The rooms are neat, clean and tastefully organized by management and they are of reasonable size if you stay with family.

However, please do not expect any high degree of professional service from junior staff as they appeared to be novice and still upcoming with basic training on customer service.

Morning breakfast served is moderate but dealing with kitchen staff is a daily challenge. Quite often the food items go empty and you will be required to knock on kitchen door to get them refilled. By doing this you might also attract the apathy of serving staff who are little rude and less polite in dealing with customer request. This is a daily battle if you stay for long term.

Front office team is very good and very quick in meeting customer request. Check in and check out is very smooth and customer friendly. Housekeeping is also quick but if you are staying for long term then please so carry additional utensils as they provide as limited choice of cutlery in rooms.

I will like to visit this property again to see how things improves in next 3 months or so.
Thanks.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Napoleon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, General Manager at New York Residence Budapest, responded to this reviewResponded 22 July 2018

Dear Guest Napoleon K,

thank you very much for your stay at the New York Residence and your review on TripAdvisor.

We apologize very much for the inconvenience with our staff, the breakfast and housekeeping service. All
department head were informed about your feedback to assure you the next time a perfect stay.

Kindly contact me diretly to arrange your reservation, it would our pleasure to hear from you.

This year the Formula 1 race will take place on the weekend of 28th and 29th July 2018, a dazzling international delight which is the perfect occasion to travel to Budapest.

We thank you again for your important feedback and are looking forward to welcoming you to the New York Residence soon again.

Kind regards,

Oliver Hutten
General Manager
New York Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Breakfast was probably my favourite part.

We lost our luggage earlier in the day, the staff were very helpful in helping us get it back.

The overall experience was great, and i would 100% reccomend it to anyone! <3

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Janelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, General Manager at New York Residence Budapest, responded to this reviewResponded 22 July 2018

Dear Guest Janelle P,

thank you very much for your stay at the New York Residence and your review on TripAdvisor.

We are super proud 10 out of 10 and you will recommend us to other guests, which is highly appreciated.
We are very pleased to hear that the staff looked well after you and the issue with the luggage was fast resolved.

This year the Formula 1 race will take place on the weekend of 28th and 29th July 2018, a dazzling international delight which is the perfect occasion to travel to Budapest.

We thank you again for your important feedback and are looking forward to welcoming you to the New York Residence soon again.

Kind regards,

Oliver Hutten
General Manager
New York Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

This is attached to a 5 star hotel but the apartments are 3 to 4 star . Very disappointing if 5 star expectedly lots of issues with my apartment .New York palace is fabulous and you can have breakfast

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mairead F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, General Manager at New York Residence Budapest, responded to this reviewResponded 22 July 2018

Dear Guest EllenMairead,

thank you very much for your stay at the New York Residence and your review on TripAdvisor.

We are very sorry to hear that you did not enjoy your stay as much as you expected and apologize very much for the inconvenience.
Kindly contact me in private to assist you better.

This year the Formula 1 race will take place on the weekend of 28th and 29th July 2018, a dazzling international delight which is the perfect occasion to travel to Budapest.

We thank you again for your important feedback and are looking forward to hearing from you soon.

Kind regards,

Oliver Hutten
General Manager
New York Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

Had this booked by our travel agent and we were upgraded upon arrival to a large suite. There are marks on wall and the shower is interesting but then we are in Budapest and so taking this into account we found it to the pleasant to be in, The breakfasts in the cafe are amazing and well worth paying extra for.

Stayed: June 2018, travelled as a couple
Thank MRE48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, General Manager at New York Residence Budapest, responded to this reviewResponded 22 July 2018

,Dear Guest MRE

thank you very much for your stay at the New York Residence and your review on TripAdvisor.

We apologize very much for the inconvenience with the maintenance issues in your apartment. Our maintenance department was
informed about your feedback to take immediate action. We are pleased that you loved the unique ambience and experience of the New York Cafe, born as the most beautiful cafe in the world.

This year the Formula 1 race will take place on the weekend of 28th and 29th July 2018, a dazzling international delight which is the perfect occasion to travel to Budapest.

We thank you again for your important feedback and are looking forward to welcoming you to the New York Residence soon again.

Kind regards,

Oliver Hutten
General Manager
New York Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

I booked thru Hotels. Com. Based on the website it looked very good compared to others.
I found the hotel to be top notch in every aspect. I would highly recommend the hotel to anyone looking for value and quality.
Perry Bryant USA

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank williambJ4313FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkPalaceGM, General Manager at New York Residence Budapest, responded to this reviewResponded 22 July 2018

Dear Guest williambJ4313FL,

thank you very much for your stay at the New York Residence and your review on TripAdvisor.

We are glad that you enjoyed 13 days in the New York Residence and you had a great stay. We appreciate very much and thank you in advance for recommending us highly to other guests.

This year the Formula 1 race will take place on the weekend of 28th and 29th July 2018, a dazzling international delight which is the perfect occasion to travel to Budapest.

We thank you again for your important feedback and are looking forward to welcoming you to the New York Residence soon again.

Kind regards,

Oliver Hutten
General Manager
New York Residence

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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