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Reviews (383)
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All reviewsgreat hotelihg memberstar holidaycrowne plazareflections barold townincluded in room rateupgraded to an executivedeluxe studiowalking distanceperfect locationthe main squarekrakow cityroom was spaciousthe hotel is perfectly locatedbreakfast buffet isexcellent stay
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22 - 27 of 383 reviews
Reviewed 3 weeks ago via mobile

This was my second stay in HI Krakow in last one year and I am absolutely in love with this hotel. Location is so good to access old town in less than ten minutes wal exterior and interior of hotel are beautifully maintained with a touch of heritage mix and modern class. Staff is very courteous and address all your questions and issues immediately. I was upgraded given my platinum status, however they also ensure to take care of your requirements as best possible in availability. Breakfast buffet is grand lavish and you definitely need not to have lunch after a full breakfast. Overall a great hotel with great service standards.

Stayed: June 2018, travelled on business
Thank Raghvendra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed here 18 June for 4 nights room only. Had an upgrade due to being IHG members so lovely modern room with a fabulous bathroom. We were given a map and guide book on arrival and directed to restaurants in the city which is only a 5 to 10 minute walk away. The rooms and hotel were spotless and staff very helpful. It was very quiet at night and air conditioning was well used as it was 29 c when we were there. Very convenient for going in and out of the city and handy for pick up for the tours. Will stay here again if I get the chance to return to Krakow ! We had breakfast just one morning as we had an early start for a tour and it was excellent and good value for money.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Gblilolil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed at the Holiday Inn this week and were very impressed by the staff especially the Manager who contacted us twice to make sure all was well during and after our stay. Not had that before. The check in staff were very professional and helpful. We had one bar meal at the hotel and food and service was very good. The deluxe room was large, clean and a good sized bathroom. Two bottles of complimentary was was available each day.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

It’s a wonderful hotel in a great location. However staff are not well trained. No one was knowledgeable when we asked for directions or had some questions. We asked for maid service who skipped cleaning our room and we have not heard from anyone back for hours. Overpriced breakfast for Poland.

Stayed: June 2018, travelled as a couple
Thank pampanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

If you're familiar with Holiday Inn, probably no big surprises. But just a recap: Safe valet parking. Great breakfast including a nice choice of healthier options like fruit, smoothies and juices. Breakfast is served in a room with no windows, so no views here - still nice though. Just on the edge of Old Town, just a short walk from the absolute centre. Professional service and attitude all around, a bit pricey, but I would certainly return.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Auggie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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