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All reviews prague castle charles bridge nerudova street walk downhill old town glass of prosecco lovely hotel special thanks main town high ceilings top floor tea and coffee facilities lesser town corner room double windows beautiful city quiet at night
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Reviewed 13 August 2018

Very good location: close by the Prague castle and St Vitus Cathedral and walking distance to Charles Bridge and close to shops and restaurants. Comfortable and air conditioned room, spacious and nice bathroom with modern shower, daily fresh towels and products and also tea and coffee facilities. Breakfast buffet style with a good variety. The staff at the front desk (Jana and Ivan and also the others) were very kind and helpful.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
2  Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2018

The reception was kind, with a welcome dring. Oh, if you are planning to arrive avoiding taxis and going with heavy luggage, forget it. You have to cross Charles Bridge and to walk a long distance climbing. Only by taxi then.
The room was OK, with nice amenities, cooler, air conditioning (which was unable to make the room cooler because of the extreme heath outside, so avoid last floor rooms in Summer). The breakfast room has not air conditioning, then it is terrible in Summer. However, the breakfast itself was special since they have a machine to press oranges in order to make your own natural orange juice. The rest of the ingredients were good except for the jellys, which were like they serve to patients at hospitals, poor and insipid. The hotel is nice, they have a pretty and small terrace outside to dine out or have a beer (excellent) but it is rather a 3 star than a 4.

Finally, some awful detail. At my request they booked in advance a taxi for us from airport to hotel. I had to pay 650 CCK or 27 euros per two passengers. OK. Everything was alright, However, I requested a taxi from hotel to airport and a member of the staff, at the counter, booked it for us and informed that it was the same price than before. When the taxi was about its arrival time, another member of the staff (female), told us that the taxi costed 750 CCK since July. We were in August, and she showed us some printed paper with this higher value. As we read her the original email the hotel had sent to us, she ageed to respect the original arrangement, So far so good, we thought it was a misunderstanding between colleagues. However, it was not. The taxi arrived and without any hesitation the diver told us that the price was 650 CCK. So, what was the counter lady trying to do? A good detail about staff: the male employee who is at the counter at night. He is quite kind and helpful.

Room Tip: Don´t know, but never at 4th floor in summer. The air conditioner is not enough
  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank mliporac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVEHotels, Manažer at Golden Star, responded to this reviewResponded 13 August 2018

Dear Sirs,
thank you for choosing our hotel, it´s a pleasure to see that you enjoyed your stay so much! And thank you for feedback as well! Please let me apologize and explain: my receptionist colleague on the check-out day didn´t know that you ordered the transfer in advance. The driver had been informed by the shift before when he received the reservation.
I hope that I was able to address the misunderstanding and that the situation didn´t discourage you from returning to our hotel one day!
Thank you again and I wish you a lovely day!
E.Aljanabi, QC Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

Situated not far from the Prague castle and St Vitus Cathedral this hotel is in a good location and our room on the 3rd floor, at the front gave us wonderful views of Prague. It is also walking distance to Charles Bridge and close to shops and restaurants. The room itself was lovely and cool with an effective air conditioner and quite spacious with a king size bed, writing table with chairs. The bathroom was nice with a decent sized modern shower, nice towels and products. At night with the windows closed our room was lovely and quiet. Tea and coffee facilities were provided in the room which was good. The breakfast was a buffet style with a good variety of options which you enjoyed downstairs. The staff at the front desk were helpful and we enjoyed our 3 nights there and would stay again.

Stayed: July 2018, travelled as a couple
1  Thank 529vivienn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

We stayed here for a friends birthday in October 2017, the rooms were very comfortable and spacious. Location excellent although be warned of the steep hill on the way back up but it’s really not that bad! Staff very friendly and helpful.

Stayed: October 2017, travelled as a couple
Thank kjc287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2018

Staff at reception was very nice and helpful. Rooms are design and beds are very good, with very good mattress. The bath room is functional and offer either bath and shower. Location is very close to castle. Breakfast is ok, bakery products could be better quality for this type of hotel. We enjoyed our stay.

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Pattyg1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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