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“Tour started as disaster, only got slightly better as it went on”
Review of Gray Line Prague

Gray Line Prague
Ranked #332 of 605 Tours in Prague
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: With Gray Line Prague you have an excellent opportunity to learn something about Prague, its history, monuments and the most famous places in the Czech Republic. Our professional guides are able to perform all of our Prague tours in 6 languages (English, French, Spanish, German, Italian and Russian). We can also offer you tickets to boat cruises along the Vltava River. Don't miss the opportunity to visit one of the most beautiful cities in Europe through our Prague tours! We also offer Prague airport transfers and group transportation services.
Reviewed 28 June 2018 via mobile

Although we were picked up at our hotel, which was nice, we ended up sitting for 45 minutes while the guides from various coaches sorted out logistics, which ultimately resulted in a couple sitting behind us being kicked off the coach with vague promises of getting a refund. There wasn’t much by way of useful information about anything we saw, but the boat tour was a redeeming quality as it had an audio guide with interesting information and anecdotes. The lunch that was included was mediocre and the drinks we not included, a detail we were not told of until we received the bill for it. Overall, I wouldn’t recommend this tour but it also wasn’t a total waste of time.

Thank Hannah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Tým podpory webu TripAdvisorFront Office Manager at Gray Line Prague, responded to this reviewResponded 19 July 2018

Dear Hannah,
Thank you for your feedback. Yes, in Prague streets are traffic jams every single day, that's why we recommend our customers to come to meeting point at the time the tour starts - if is this possible and their hotel is in city center. In other case we have to collect them and bring them to the crowded city center what causes long time and is not comfortable for both sides.
We apologize for this as well as for that you didn't know that drinks are not included - this information is published in all materials we have about our full day Prague tour.

Thank you for using our services
We wish you nice summer days
Sincerely
Team of Gray Line Czech republic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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"cesky krumlov"
in 26 reviews
"dinner cruise"
in 15 reviews
"recommend this trip"
in 5 reviews
"picked up from our hotel"
in 5 reviews
"prague city tour"
in 5 reviews
"vltava river"
in 10 reviews
"excellent guide"
in 5 reviews
"czech republic"
in 5 reviews
"tatiana"
in 15 reviews
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Reviewed 28 June 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Tým podpory webu TripAdvisorFront Office Manager at Gray Line Prague, responded to this reviewResponded 19 July 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Tým podpory webu TripAdvisorFront Office Manager at Gray Line Prague, responded to this reviewResponded 19 July 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Tým podpory webu TripAdvisorFront Office Manager at Gray Line Prague, responded to this reviewResponded 25 July 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 16 June 2018

We arrived on Monday 11th June,late at night and after some confusion we were met by an older man.He was very unfriendly and drove erratically from the airport to the hotel!! It was a dreadful journey and we were both relieved to get out of the minivan!! He gave the distinct impression that he did not want to be driving us!! It was a very poor first impression of Prague and the Gray Line Prague Transportation service.
We travelled back to the airport on 15th June with Gray Line.This time the driver was a very polite and helpful man who was also a good and careful driver.

Thank RoloNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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