We have come back to this beautiful place many times over the years, but this is the first time we encountered staff that is not friendly, to say the least.
At our check in, we were not told anything ...about hotel, property, housekeeping, restaurant (actually we were told wrong things about hours for restaurant, i know, i know they're "not part of" but i'd expect staff to be knowlegeble about this).
The two females in the front may have been busy at our check in, but nevertheless, they did not attempt to welcome us whatsoever. It was more like waiting in line at a grocery store to pay for your groceries. This is not a cheap motel off the highway somewhere, but that's how we felt with service we received. Mind you, we didnt ask for anything special, but when we came back to have them call for a cab the next day, and the pattern of this repeated, we were sure it wasn't about how busy they were.
Also, we saw a few things needed attention in our room, we hope the management would step up with all of this so we can keep coming back and continue to get expected service and respectful attitudeMore
- Free parking