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All reviews great location magnetic island modern kitchenette small balcony after hours secure parking bbq area cafes and bars comfortable bed across the road stayed here for nights excellent accommodation self contained top floor within walking distance a wonderful stay cooking facilities
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Reviewed 27 December 2020 via mobile

We had a fantastic stay. Jane and Geoff were terrific hoasts. Nothing was too much trouble. Fabulous location, absolute beachfront,room had everything we needed,comfortable bed,very clean and well presented.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank B4013VQjennym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 8 February 2021

Thanks so much for the great feedback B4013VQjennym, it was our pleasure to look after you & we hope to see you again soon. Best wishes from Geoff, Jane 7 the team at Waters Edge

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Reviewed 27 October 2020

Probably the best location in Townsville - half way along The Strand right on the waterfront and around the corner from a shopping centre with Coles etc, and lots of restaurants and cafes within a minute walk.

I had a sea view studio on the top floor - a decent room with comfortable bed, sofa for relaxing and modern kitchenette to make snacks. The shower-over-bath with plastic shower curtain arrangement is a bit old fashioned now and could do with an update. A small balcony to enjoy the fantastic view over The Strand and the ocean. Was reasonably quiet considering the location, just the occasional loud car or motorbike passing by.

Very friendly staff. Fast wifi. Air conditioning works well. Small pool and a spa pool and a nice bbq deck overlooking the seafront. It is an older building, but kept clean, and the price can't be beat for this location.

Date of stay: October 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 8 February 2021

Thank you Steve T for the great feedback, we certainly appreciate your comments. Sorry for the delay in responding. We are very well located on The Strand indeed. We do hope to see you again soon. Best wishes from Geoff, Jane & the team at Waters Edge

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Reviewed 26 September 2020

This is a great family type hotel to stay, right on the strand. The position could not be better, as there is a constant sea breeze and lots of excellent beaches to swim at, just across the road.
The rooms are spacious, serviced every day, and all self-contained with a balcony and tables and chairs to enjoy the breeze while looking out over the water to Magnetic Island. The hotel itself is close to lots of restaurants, cafes and bars, all within easy walking distance. A taxi rank is also just up the road near the shops.
The staff was always very friendly and could not have been more helpful. I will certainly be back to stay when next in Townsville.

Room tip: Rooms towards the front have really good sea views.
Date of stay: September 2020
    • Value
    • Location
    • Service
2  Thank mozStanthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

Thank you mazStanthorpe for the great feedback. It was certainly our pleasure to accommodate you & we are happy to hear that you had an enjoyable stay. We are certainly blessed to be in such a central location here on The Strand. We look forward to welcoming you back next time. Best wishes from Geoff, Jane & the team at Waters Edge.

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Reviewed 9 September 2020

We could NOT believe that this place was reviewed as a 4**** hotel! It’s so overrated-as a result I was disappointed. The whole place is grimy and tired. No dishwasher provided and I didn’t mind washing up but what COVID-19 precautions were being taken between guests, I don’t know since there were no sanitisers in the room or evidence of COVID-19 practices. Everything was cheap about the hotel, and the price wasn’t cheap. The aircon was noisy and difficult to adjust. Locked toilet rolls with the cheapest toilet paper. Cheap shampoo, soap etc. out of a dispenser. We were scared to use the water taps In the bathroom as they made such a noise we thought we would wake the entire building up and I’m not exaggerating. We couldn’t wait to leave, and definitely won’t be going back. Do yourself and your health a favour and stay somewhere else.

Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
2  Thank JPNoosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

I am sorry but I can not believe this review is of our motel. We do not choose our rating and I do believe that it is accurate. Take a look at all of the other reviews, most people love us and none of the criticisms above are mentioned by others.
I have always had great housekeepers in the past but the housekeepers at Waters Edge are the best. They keep all of the rooms and public areas very clean.
Although all of our rooms are self contained with a kitchenette they do not have dishwashers. This would not be common for a 4 star hotel/motel.
All guests are given our Covid-19 letter on arrival, those who arrive late have a copy in the envelope with their welcome letter. We do take the health and safety of our guests very seriously.
All hotel/motel ducted aircon makes a little noise. Ours is no different. At least, unlike most others, we do not have aircon units on the balconies. They are as simple to operate as any other systems.
We definitely DO NOT have locked toilet rolls and they are not the cheapest. I have never bought the cheapest and never will.
Shampoo, conditioner, soap, body wash, shaving cream and body lotion are in dispensers but they are far from cheap. I will be adding information about the products to our compendiums.
Again I am not aware of the water taps making a lot of noise. This is not mentioned by any other guest.

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Reviewed 7 September 2020 via mobile

Excellent location, Close to 2 pubs and a hub I’d eateries. super clean studio had all we needed. Staff were great friendly and efficient. Would stay here again when next in Townsville. Townsville is a lovely town and the Strand has great walks in each direction.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank fionamelville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

Thank you Fionamelville, it was our pleasure to look after you and we are pleased to hear that you had an enjoyable stay. Hope to see you next time. Best wishes from the team at Waters Edge

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