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Traveller rating
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All reviews great location magnetic island modern kitchenette small balcony after hours secure parking bbq area cafes and bars comfortable bed across the road stayed here for nights excellent accommodation self contained top floor within walking distance a wonderful stay cooking facilities
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11 - 16 of 281 reviews
Reviewed 26 September 2020

This is a great family type hotel to stay, right on the strand. The position could not be better, as there is a constant sea breeze and lots of excellent beaches to swim at, just across the road.
The rooms are spacious, serviced every day, and all self-contained with a balcony and tables and chairs to enjoy the breeze while looking out over the water to Magnetic Island. The hotel itself is close to lots of restaurants, cafes and bars, all within easy walking distance. A taxi rank is also just up the road near the shops.
The staff was always very friendly and could not have been more helpful. I will certainly be back to stay when next in Townsville.

Room tip: Rooms towards the front have really good sea views.
Date of stay: September 2020
    • Value
    • Location
    • Service
2  Thank mozStanthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

Thank you mazStanthorpe for the great feedback. It was certainly our pleasure to accommodate you & we are happy to hear that you had an enjoyable stay. We are certainly blessed to be in such a central location here on The Strand. We look forward to welcoming you back next time. Best wishes from Geoff, Jane & the team at Waters Edge.

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Reviewed 9 September 2020

We could NOT believe that this place was reviewed as a 4**** hotel! It’s so overrated-as a result I was disappointed. The whole place is grimy and tired. No dishwasher provided and I didn’t mind washing up but what COVID-19 precautions were being taken between guests, I don’t know since there were no sanitisers in the room or evidence of COVID-19 practices. Everything was cheap about the hotel, and the price wasn’t cheap. The aircon was noisy and difficult to adjust. Locked toilet rolls with the cheapest toilet paper. Cheap shampoo, soap etc. out of a dispenser. We were scared to use the water taps In the bathroom as they made such a noise we thought we would wake the entire building up and I’m not exaggerating. We couldn’t wait to leave, and definitely won’t be going back. Do yourself and your health a favour and stay somewhere else.

Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
2  Thank JPNoosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

I am sorry but I can not believe this review is of our motel. We do not choose our rating and I do believe that it is accurate. Take a look at all of the other reviews, most people love us and none of the criticisms above are mentioned by others.
I have always had great housekeepers in the past but the housekeepers at Waters Edge are the best. They keep all of the rooms and public areas very clean.
Although all of our rooms are self contained with a kitchenette they do not have dishwashers. This would not be common for a 4 star hotel/motel.
All guests are given our Covid-19 letter on arrival, those who arrive late have a copy in the envelope with their welcome letter. We do take the health and safety of our guests very seriously.
All hotel/motel ducted aircon makes a little noise. Ours is no different. At least, unlike most others, we do not have aircon units on the balconies. They are as simple to operate as any other systems.
We definitely DO NOT have locked toilet rolls and they are not the cheapest. I have never bought the cheapest and never will.
Shampoo, conditioner, soap, body wash, shaving cream and body lotion are in dispensers but they are far from cheap. I will be adding information about the products to our compendiums.
Again I am not aware of the water taps making a lot of noise. This is not mentioned by any other guest.

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Reviewed 7 September 2020 via mobile

Excellent location, Close to 2 pubs and a hub I’d eateries. super clean studio had all we needed. Staff were great friendly and efficient. Would stay here again when next in Townsville. Townsville is a lovely town and the Strand has great walks in each direction.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank fionamelville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

Thank you Fionamelville, it was our pleasure to look after you and we are pleased to hear that you had an enjoyable stay. Hope to see you next time. Best wishes from the team at Waters Edge

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Reviewed 2 July 2020 via mobile

What a great place.., staff are very helpful, the room was amazing and clean, we will be back for sure.
Shower is beautiful and the bed was so comfortable..... highly recommend Tbilisi little hotel on the strand

Date of stay: July 2020
Trip type: Travelled as a couple
Thank nolam537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 22 July 2020

Thank you nolam537 for the great feedback. It was a pleasure to accommodate you & he hope to see you again soon. Best wishes from the management team at Waters Edge The Strand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

We were in townsville for a sad famiky occasion and we were very lucky to find waters edge on the Strand. The accommodation was 10 out 10,safe and secure and spotlessly clean, all the staff very helpful and over and beyond. Would highly recommend it to anyone going to Townsville

Date of stay: December 2019
Trip type: Travelled with family
Thank N8140EWpamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane_Malone, Manager at Waters Edge The Strand, responded to this reviewResponded 10 January 2020

Thanks so much N8140EWpamp for your kind words. It was indeed a sad occasion which i hope that we contributed to make you as comfortable as possible. We hope to welcome you back next time under happier circumstances. Best wishes from Geoff, Jane & the team at Waters Edge

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