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All reviews great location magnetic island modern kitchenette small balcony after hours secure parking bbq area cafes and bars comfortable bed across the road stayed here for nights excellent accommodation self contained top floor within walking distance a wonderful stay cooking facilities
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14 - 19 of 283 reviews
Reviewed 9 September 2020

We could NOT believe that this place was reviewed as a 4**** hotel! It’s so overrated-as a result I was disappointed. The whole place is grimy and tired. No dishwasher provided and I didn’t mind washing up but what COVID-19 precautions were being taken between guests, I don’t know since there were no sanitisers in the room or evidence of COVID-19 practices. Everything was cheap about the hotel, and the price wasn’t cheap. The aircon was noisy and difficult to adjust. Locked toilet rolls with the cheapest toilet paper. Cheap shampoo, soap etc. out of a dispenser. We were scared to use the water taps In the bathroom as they made such a noise we thought we would wake the entire building up and I’m not exaggerating. We couldn’t wait to leave, and definitely won’t be going back. Do yourself and your health a favour and stay somewhere else.

Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
2  Thank JPNoosa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

I am sorry but I can not believe this review is of our motel. We do not choose our rating and I do believe that it is accurate. Take a look at all of the other reviews, most people love us and none of the criticisms above are mentioned by others.
I have always had great housekeepers in the past but the housekeepers at Waters Edge are the best. They keep all of the rooms and public areas very clean.
Although all of our rooms are self contained with a kitchenette they do not have dishwashers. This would not be common for a 4 star hotel/motel.
All guests are given our Covid-19 letter on arrival, those who arrive late have a copy in the envelope with their welcome letter. We do take the health and safety of our guests very seriously.
All hotel/motel ducted aircon makes a little noise. Ours is no different. At least, unlike most others, we do not have aircon units on the balconies. They are as simple to operate as any other systems.
We definitely DO NOT have locked toilet rolls and they are not the cheapest. I have never bought the cheapest and never will.
Shampoo, conditioner, soap, body wash, shaving cream and body lotion are in dispensers but they are far from cheap. I will be adding information about the products to our compendiums.
Again I am not aware of the water taps making a lot of noise. This is not mentioned by any other guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2020 via mobile

Excellent location, Close to 2 pubs and a hub I’d eateries. super clean studio had all we needed. Staff were great friendly and efficient. Would stay here again when next in Townsville. Townsville is a lovely town and the Strand has great walks in each direction.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank fionamelville
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 9 October 2020

Thank you Fionamelville, it was our pleasure to look after you and we are pleased to hear that you had an enjoyable stay. Hope to see you next time. Best wishes from the team at Waters Edge

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Reviewed 2 July 2020 via mobile

What a great place.., staff are very helpful, the room was amazing and clean, we will be back for sure.
Shower is beautiful and the bed was so comfortable..... highly recommend Tbilisi little hotel on the strand

Date of stay: July 2020
Trip type: Travelled as a couple
Thank nolam537
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jane Malone, General Manager at Waters Edge The Strand, responded to this reviewResponded 22 July 2020

Thank you nolam537 for the great feedback. It was a pleasure to accommodate you & he hope to see you again soon. Best wishes from the management team at Waters Edge The Strand

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Reviewed 23 December 2019

We were in townsville for a sad famiky occasion and we were very lucky to find waters edge on the Strand. The accommodation was 10 out 10,safe and secure and spotlessly clean, all the staff very helpful and over and beyond. Would highly recommend it to anyone going to Townsville

Date of stay: December 2019
Trip type: Travelled with family
Thank N8140EWpamp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jane_Malone, Manager at Waters Edge The Strand, responded to this reviewResponded 10 January 2020

Thanks so much N8140EWpamp for your kind words. It was indeed a sad occasion which i hope that we contributed to make you as comfortable as possible. We hope to welcome you back next time under happier circumstances. Best wishes from Geoff, Jane & the team at Waters Edge

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Reviewed 28 October 2019

After staying in many places in Townsville over the years, we have never returned more than a couple of times after being put off by something: e.g., inconvenient location, not clean, poor parking availability, noise, unhelpful management etc. Stayed at Waters Edge twice in October 2019, and it really does tick all the boxes, as well has being very reasonably priced. Spacious bright room with no 'off' odours, very pleasant and helpful management, ideal location with secure parking, pool and deck, close to beach and restaurants and shops. Our room looked out over Castle Hill and the water on the Strand. We will definitely be back.

Room tip: One at the end of the corridor is quieter and has a side window with a view!
Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank wundodo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jane_Malone, Manager at Waters Edge The Strand, responded to this reviewResponded 22 November 2019

Thanks for the great feedback wundodo, we sure appreciate you taking the time to write us a review. We are so pleased to hear that you had such an enjoyable stay. It was our pleasure to look after you & We hope that we can welcome you back again soon. Best wishes from Jane, Geoff & the team at Waters Edge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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