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All reviews across the road cypress street the kitchen two bedroom apartment coast restaurant highly recommend this property fraser island fantastic apartment great spot heated pool lounge room a great place to stay couple of nights undercover parking stayed for nights living area accor
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Reviewed 28 June 2018

We stayed for 2 nights in the 2-bedroom apartment for a Funeral this week. The lady at check-in was not very helpful when asked about the apartment building facilities. However, she was very regimental about the apartment and emphasised the need to remove all waste prior to leaving or we will be fined a $25 cleaning service fee. Following her strict orders about the waste; when we checked out I found the complex has no recycling facilities which is surprising for an Accor branded property that should have some Environmental Policy or Charter. In general, the apartment was ok however some poor housekeeping could be seen under a couch we had to move to find my mobile phone. Also, the water pressure in the apartment was dismal hardly enough to work up a lather in the shower or flush the toilet effectively. The toilets in both bathrooms had a vulgar smell as a result. I would not stay here!

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank StacyC1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

We stayed for 2 nights in the 1 bedroom apartment. It was well appointed and very comfortable and spacious and the staff at the Grand Mercure were very welcoming too. Bed was comfy and for your information the apartment is not serviced daily.
There is a very nice restaurant out the front of the property and is an easy walk to most places. One parking space was included.
Overall, if we were staying in Hervey Bay again, I would stay here!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Lindsay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

Bad start to our 2 night romantic getaway. Person at reception quite rude about my Accor Plus Platinum Status. Booked 1 bed apartment received same – reception said I was not entitled to an upgrade or any benefits whatsoever. But reception said we could look forward to 'Glimpses of the ocean' there was no view of the ocean and all we could was a neighbouring properties backyard.'Free' Internet was useless and would not even load a website.There was poor housekeeping noted throughout our apartment which was reported with no response.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank trblvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

We have recently stayed in a large 2 bedroom apartment with great deck area this was all very good. The down side was poor housekeeping, the glass door in the second bathroom on the room side was very dirty; the carpet had numerous spots and needed cleaning, we had reason to move a large sofa cushion this area had not been vacuumed for a very longtime, a great accumulation of crumb etc there.
It totally surprises me that many accomodation places now supply just one towel per person for your weeks stay, not economical when then the majority of units run both the washing machine and dryer to have a towel change.

Stayed: May 2018, travelled with family
1  Thank Di G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2018

Friendly staff made my reservation easy. I arrived outside of reception hours and the arrangements left to collect the key from the key safe all worked well. Exceptionally clean 2-bedroom apartment, with 2 bathrooms and full kitchen. Pay tv (Foxtel) provided with access to premium movie channels. No restaurant or bar onsite but 2 great restaurants next door: Coast - incredible experience - see my separate review and a very pleasant Italian restaurant, Santinis, serving tasty pizza, pasta and gelato. Enjoyed the heated pool as well as a dip in the ocean, which is just across the road from the complex. Would happily return.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Overseas_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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