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All reviews comfortable stay crown street staff were helpful secure parking convenient location across the road cbd gong
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Reviewed 8 July 2020

Stayed with family. We had 2 x 2 bedroom deluxe apartments with balcony. To say I was disappointed is a huge understatement. Apartments were totally different, one was ‘similar’ to the one on the website but the one I stayed in was NOT. Had a smell as soon as we walked in, holes in fly screens, mould in en-suite, windows in the lounge room were filthy and the balcony, only accessible through the bedrooms has not been cleaned for a long long time. Approached reception who were somewhat helpful, offered a thorough clean but we don’t know if that happened because there was no noticeable difference. No follow up from reception to us to say if it had been done or if we were any happier. All in all a very disappointing stay.

Date of stay: July 2020
Trip type: Travelled with family
Thank JennyB433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne Toomey, General Manager at Mantra Wollongong, responded to this reviewResponded 17 August 2020

Dear JennyB433,

Thank you for taking the time to send through your stay feedback. I'm sorry to hear that you had a disappointing stay experience with us. I want to assure you that our rooms are cleaned and deep cleaned on a regular basis especially through these times it is our top priority. We regularly clean our balconies and sorry to hear that it wasn't to your standard on this occasion and on this room type the benefit is the wrap around balcony that is accessible through both bedrooms.
We do have a very helpful reception team and they are in the business of getting things done for our guests so it would definitely have been completed but I will be sure to make sure they are still double checking this in future.

Kind regards,
Wayne Toomey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020

Mantra Wollongong provided our families with several two bedroom apartments. It was very good accommodation in a convenient location and reasonable price. We recommend Mantra to others seeking accommodation near Wollongong central.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne Toomey, General Manager at Mantra Wollongong, responded to this reviewResponded 17 August 2020

Dear John H,

Thank you for sending through your lovely feedback and we are very happy to see that you would recommend us from your stay experiences.

We look forward to seeing you back again next time.

Kind regards,
Wayne Toomey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020

Great, spacious rooms with a good range of apartment facilities. The front desk and catering staff are very helpful and friendly, providing great service. Right across the road from the station and just off Crown street so convenient to get to.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Lysenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne Toomey, General Manager at Mantra Wollongong, responded to this reviewResponded 17 August 2020

Dear Lysenko,

Thank you for sending through your Convenient and Comfortable stay review. We really pride ourselves on ensuring you have an amazing stay like this so that we can see you back here again the next time you are in town.

Kind regards,
Wayne Toomey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020

A++ could not fault in any way. Friendly staff, clean room, well presented room, central location to restaurants and facilities. Offered undercover parking on site and looked after extremely well. Definitely will return

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank riddo58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne Toomey, General Manager at Mantra Wollongong, responded to this reviewResponded 17 August 2020

Dear riddo58,

A++ Boom!, Thank you riddo58. Super glad to hear that our customer service, hotel team and rooms were all looking after you extremely well.

We look forward to welcoming you back in the future.

Kind regards,
Wayne Toomey
General Manager

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Reviewed 23 February 2020

Good size apartment, comfortable bed, close to the railway station. The lobby has been updated but the rest needs updating. the carpet on the hallways was dreadfully stained & the lift sounded like there was someone above winding it by hand. Friendly staff - reasonably priced but did not meet the Mantra standard we are used to

Date of stay: January 2020
3  Thank anne572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneToomey, General Manager at Mantra Wollongong, responded to this reviewResponded 24 February 2020

Dear anne572,

Thank you for taking the time to share your stay feedback with us and glad to see you enjoyed the size of our roomy apartments.

I went and checked the lift to make sure it wasn't being wound up by hand as that would be a tough job :). We also noticed this sound over the weekend and have some technicians coming in tomorrow to get this sorted. We are regularly carpet cleaning so will be checking to see which floor you were on (thanks for this).

We are always looking to constantly improve on every stay experience and with this feedback we are very grateful that we can get all these fixed so you can have an improved stay experience with us next time.

Kind regards,
Wayne Toomey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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