The room was definitely not what I was expecting, the “king bed” was just two singles pushed together which made for an uncomfortable sleep the pillows were terrible, every time someone came down the corridor it echoed through the room and woke us up on multiple occasions, the curtains had small holes all through them, as a couple having a night off I wish we had just driven home instead! definitely wouldn’t stay again.More
Hotels.com
The location and outlook is great. Hotel is getting a little tired in the bar area, carpet is stained. Rooms were fine, but starting to look like they needed a refresh in the bathroom area. The staff are great, friendly and helpful. We were disappointed after the function at Trinity, which finished at just after 10pm, that when we went to the bar to have a nightcap, that the bar had already closed. We were looking forward to being able to sit down and have a chat with fellow guests who were staying the night.
Hi DollyHamwich, thanks so much for taking the time to feedback to us, and I'm sorry that our bar had closed! We'll have a chat to our team to look at extending our bar hours to accommodate for event guests going forward. Delighted to hear your stay was a comfortable one otherwise :)
A lot of money for a Friday Night $420.00
Only 2 towels supplied
Cold items that should be hot at the morning buffet
very busy hotel think they were full up
Great location,easy parking and no charge to park
Thanks polarman11 for taking the time to feed back. I'm sorry to hear that there were elements of your stay not up to expectation and that some food items were running cold on the buffet. We'll feed that into the team to help us moving forward. We're always happy to provide more towels if needed!
Staffs were very friendly and kind. The breakfast buffet was excellent. Seafood gnocchi dish for dinner was quite salty for my taste, but definitely had a very good flavor. Water kettle and welcome tray need better cleaning. There were water stains inside the kettle as shown in the photos below and tomato sauce on the left side of the tray. Other than that, it was fairly good. I would have given a better review if they replaced the water kettle when I asked for clean water kettle but shame they didn’t do it. Hopefully, they take these into account from now on.
The room (urban king) was good for short stay. But, note that the air conditioner can be quite noisy. Also, if you turn it back on after kept it off for a while, it gives some weird funky smell. I think they might need to check whether it’s been clean recently or not.
Overall I’ll give 3/5.
Thanks so much for your feedback Izzie05222. I'm sorry to hear your request for a fresh water kettle wasn't actioned, that's certainly not the level of service we pride ourselves on. We'll take a look into what might be going on with the air conditioning unit.
This is a lovely hotel with a restaurant that has some of the worst service you could ever receive. This is the second time with exactly the same issues, 4 months apart. It’s hard to know where to start. The restaurant is over staffed with untrained people who spend most of their time talking to each other and totally ignoring guests. They avoid eye contact and their leaders are insular and have zero empathy with diners. When you do have the opportunity to engage they are irritatingly naive and leave you waiting for long periods, with zero communication.The beautiful backdrop and views don’t even do it as I noticed most diners were agitated and constantly looking for any sign that they were important. The breakfast service is incapable of making a coffee although you can order a barista one for extra cost. Dining here 2 times in a row ( while on business) with dinner and breakfast is an awful experience, even for a business traveller with no real expectation other than the basics.
Overall great experience, stayed one night booked two rooms rooms with friends. Great service, walk/lime scooter to town. The bathroom is really nice too. Literally has everything you want and need.
The price is definitely worth it if you value clean and visually pleasing environments and a good location.
