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All reviews windows restaurant st kilda queens road accor member room upgrade buffet breakfast chapel street pool and gym bed was comfortable public transport enjoyable stay tram stop city concierge foyer checkin convenience
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Reviewed 28 June 2018

My wife and I attended a surprise 70th birthday party in Williamstown. Coming from Bendigo the Mecure was a great location for easy access to the party. Our suite was fantastic, very roomy and comfortable. After a great nights sleep in very comfortable large bed we enjoyed a full breakfast which offered great variety of choice. We regularly stay at Mecure Albert Park, it never disappoints

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 512geoffreyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMercureAP, Guest Relations Manager at Mercure Melbourne Albert Park, responded to this reviewResponded 28 June 2018

Hello Geoff,
Thank you for our 5* review & we're very pleased to hear that you enjoyed your time with us along with the 70th birthday you were attending, we look forward to seeing you again soon.
David Blaxley
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

I stayed in this hotel for 5 nights. The room was OK, although not any real advantage for a member, as far as I know!.... The room service was very average. In whole 5 days, just they replaced milk once! I have to say, it was noisier than what I expected from a 4 star hotel. At night, I could hear all the noise from the main hall/foyer, while I was in level 3. There was a small gym with enough equipment and a small swimming pool/spa with nice, relaxing warm water, which was perfect to end a busy day. The service in the bar was good.

Stayed: June 2018, travelled solo
Thank 417maryamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMercureAP, Guest Relations Manager at Mercure Melbourne Albert Park, responded to this reviewResponded 25 June 2018

Good afternoon Maryam,
Thank you fr providing us with an extremely useful review & highlighting items for us to continue to work on.
I will be discussing your feedback with our teams upon my return to the hotel tomorrow to ensure that we rectify these issues.
Kind regards,
David Blaxley
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Good location: close to main tram route and st Kilda. Hotel very clean and spacious. We got an upgrade to a lake-facing room with good views. Receptionists very friendly . front desk slightly understaffed at checkout, but night manger kindly helped out to expediate process--very helpful!

Stayed: June 2018, travelled as a couple
Thank taniamccullochwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMercureAP, Guest Relations Manager at Mercure Melbourne Albert Park, responded to this reviewResponded 24 June 2018

Good morning Tania,
We are very pleased that you enjoyed whilst with us, we do hope that we'll see you again soon.
Kind regards,
David Blaxley
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Here on business for a couple of days - stayed in a premium room (Level 3) was very well priced - although the rooms are getting a bit worn they are comfortable and have everything you need for a pleasant stay.

The Breakfast was fine and the checking staff very pleasant and helpful.

Room was quiet with a pleasant view. Did not try the restaurant.

  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Stu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMercureAP, Public Relations Manager at Mercure Melbourne Albert Park, responded to this reviewResponded 21 June 2018

Good morning Stu,
many thanks for providing us with great feedback regarding your recent stay, we really do appreciate hearing from our guests so we may continually improve on what we offer.
Thank you,
David Blaxley
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

The hotel is comfortable and perfectly located to be in the city of Melbourne without the hubbub of the CBD itself. Attentive staff and great Seafood Banquet at the adjoining Pullman Hotel make it great too. You could do a fancy upgrade night there or just take advantage of ACCOR Plus Membership discounts and offers. 2 for 1 seafood banquet (all you can eat) is awesome value.

Stayed: June 2018
Thank mace1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanMercureAP, Guest Relations Manager at Mercure Melbourne Albert Park, responded to this reviewResponded 19 June 2018

Hello mace1965,
Wonderful to hear that you enjoyed your time with us, I'll share these comments with the entire team.
Thank you,
David Blaxley
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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