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Reviews (5 814)
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Reviewed 3 weeks ago

Chose hotel through Qantas booking for its very convenient location. Booked a 'Deluxe' room overlooking Southbank. Picture online showed what seemed to be a largish room with armchair. In reality it was a small room with no armchair. It wouldn't fit. Room was warm but the pokey ensuite was freezing - no heating. We were on the eighth floor where the water pressure was too low for the shower to operate properly. Good cafe and bar. Staff very pleasant but when we checked out it was perhaps significant that we were not asked if we enjoyed our stay. Perhaps the way the hotel has heavily discounted its rooms since we booked indicates that there are some problems to be addressed.

Room Tip: I understand tat there may be better rooms. Don't be misled by terms like 'Deluxe".Interrogate booking staff.
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny_Lou101, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 2 weeks ago

Dear y Roger S

Thank you for your review on TripAdvisor. We always appreciated the time guests take to provide us with some feedback on their stay.

I was disappointed to hear that the room didn’t live up to your expectations. We agree that some room layouts are smaller than others, and being 100 years old this year and heritage listed, we find that we have a large variety of room configurations available. We have attempted to ensure the layout of rooms are in the most practical and comfortable layout possible. Feel free to contact us directly for your next stay so that we can allocate you a room most suited to your needs and expectations.


I would love to invite you to stay again and show you the standard of service we provide every day. Of course, I'll personally ensure you are well looked after.

Warmest Regards
Sunny Lou
Guest Services Manager
slou@rendezvoushotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Such a great experience, hotel staff were friendly helpful and a pleasure to deal with. The hotel in general and the heritage room were absolutely beautiful. My wife and I thoroughly enjoyed our night away and look forward to returning to the Rendezvous hotel Melbourne

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Hillsy1605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny_Lou101, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 3 weeks ago

Dear Hillsy1605


Thank you for your wonderful review. We’re really glad to hear that you enjoyed your stay with us and enjoyed our well appointed rooms. We look forward to welcoming you back to the hotel on your next stay!

Kind Regards,
Sunny Lou
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The location is excellent (right across from Flinders St station). The historic bar and dome area, complete with photographs is beautiful. Friendly staff.
Rooms are very compact and not sound proof to the hallway. The sensor light in the room will disrupt the light sleeper if you partner uses the bathroom at night.
Good for overnight stays

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Catherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny_Lou101, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 3 weeks ago

Dear Catherine O,

Thank you for your comments after your recent stay at the Rendezvous Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. It was indeed our pleasure to take care of you.


We agree that some room layouts are smaller than others, and being over 100 years old and heritage listed, we have a large variety of room configurations available. We have attempted to ensure that the layout of rooms are in the most practical and comfortable layout possible whilst ensuring we provide the amenities our guests require.



Please feel free to contact me at slou@rendezvoushotels.com and it would be my pleasure to personally coordinate your future room reservations and allocate the room which suits you the best.



Best Regards,
Sunny Lou
Guest Service Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I had a good experience at the hotel. I found out that the TV did not work well after I had checked in. I The remote control was faulty. Milan (employee in the hotel) assisted me and he was very patient. He came to check on the problem and returned with three remote controls shortly. Although Milan took some time to make sure the tv worked, he did not show signs of irritability when he was trying to solve the issue.
Milan was very approachable. He was professional too. Thank you, Milan.

Stayed: June 2018, travelled on business
2  Thank Sandra9002018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny_Lou101, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 2 weeks ago

Daer Sandra9002018

Many thanks for your glowing review about your recent stay at the Rendezvous Hotel.

Milan and I are so thrilled to note you had enjoyed your stay with us! I t was indeed ap;pleasure to take care of you.

The team and I are so excited to welcome you back in the near future. Please feel free to contact us directly for you next reservation. (03 92501888)

Kind Regards,
Sunny Lou
Guest Services Manager
slou@rendezvoushotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Central location. Beautiful character building. Very friendly staff. Not too sure of room service, did not order any but concierge stillentered my room in the middle of the night in error, noisy activity from room next door

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jk5222018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny_Lou101, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 3 weeks ago

Dear jk5222018,

Thank you for your comments via Trip Advisor after your last stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to have you as our guest and it was indeed our pleasure to take care of you. We have also noted your comment on Thank you for your comments via Trip Advisor after your last stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to have you as our guest and it was indeed our pleasure to take care of you. We have also noted your comment on the inattentive behaviour, please accept our sincere apologies for the regrettable inconvenience and disappointment caused.



Sunny Lou,
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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