We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Free cancellation until 04/08
Book now, pay at stay
US$148
US$125
Hotels.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
Holiday Inn Melbourne on Flinders(Melbourne)(Great Value!)
US$172
US$167
Booking.com
View Deal
  • Free Wifi
  • Pool
Jasper Hotel(Melbourne)(Great Value!)
Free cancellation until 03/08
Book now, pay at stay
US$115
US$110
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$86
US$64
Expedia.com
View Deal
  • Pool
  • Fitness centre
Pegasus Apart'Hotel(Melbourne)(Great Value!)
Free cancellation until 04/08
US$115
US$99
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Citadines on Bourke Melbourne(Melbourne)(Great Value!)
Free cancellation until 03/08
Book now, pay at stay
US$148
US$122
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Miami Hotel Melbourne(Melbourne)(Great Value!)
Free cancellation until 02/08
US$63
US$59
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
Free cancellation until 03/08
Book now, pay at stay
US$99
US$92
Booking.com
View Deal
Certificate of Excellence
  • Restaurant
  • Bar/Lounge
Pan Pacific Melbourne(Melbourne)(Great Value!)
US$173
US$143
Agoda.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
The Hotel Windsor(Melbourne)(Great Value!)
US$215
US$164
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (2 446)
Filter reviews
2 446 results
Traveller rating
473
1 144
554
145
130
Traveller type
Time of year
LanguageAll languages
More languages
473
1 144
554
145
130
Show reviews that mention
All reviewsibis stylesvic's barheritage roomgreat locationcentral locationswanston streetfederation squarethe heart of the citybudget hotelbuffet breakfastqueen beddefinitely stay here againcar parkingpublic transportgymtramcafes
Filter
Updating list...
16 - 21 of 2 446 reviews
Reviewed 3 weeks ago

My friend and I stayed at The Victoria Hotel earlier this month from 15 to 18 June. During our stay the positives included the decore, affordability, quick check in and convenience. Unfortunately the negatives out weighed the positives. The negatives were poor internet connection as a result of not being password protected, no phone reception and arrogant car attendant.

Upon collecting our hire car we thought it would be easier to place our luggage inside and locked along with taking the keys. However, the car attendant made this difficult and insisted we leave the keys with him, even after noticing the drivers window was down and the keys were on the dash board. In response to this, we put the window up, locked the car and attempted to file a compliant to the hotel reception. However, were blocked by the car attendant and on numerous attempts tried to take the keys from my hand.

As we approached the receptionist desk to make a compliant the manager on duty (female) did not seem to care and simply said "It is hotel policy" and "they never have anything stolen".

Unfortunately, we were not convinced but very disgruntled resulting in returning to our car and leaving soon after.

Usually not one to complain but thought this was worth a review. Would not recommend to family and friends.

  • Stayed: June 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank nikkic28740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 1 week ago

Dear nikkic28740,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are sorry to hear the negatives outweighed the positives during your stay with us on this occasion.

We thank you for your feedback about the current procedure for car parking at the hotel. We take all comments seriously and your feedback has been forwarded to our management team for review and consideration.

Thank you again for your valuable feedback. We hope you may allow us the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Our first impression of the hotel was ok - nice location in the city centre. We were a bit early for check in but we were told our room was ready. Brilliant, after a long flight that was just what we wanted! However things started to go downhill from there on. Our room was right at the back of the hotel, overlooking a dirty light well full of pigeons and their debris. The bed was clean and comfy but the rest of the room needed a good clean. I don’t think the carpet had seen a vacuum for weeks and the wardrobe door runners were black with grime. Luckily we were only staying three nights and having looked forward to our trip for months we were left very disappointed.

Stayed: February 2018, travelled as a couple
Thank BudeKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 3 weeks ago

Dear BudeKate,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear that you appreciated the early check in and central location of our CBD hotel - it is perfect for those who want to make the most of what Melbourne has to offer!

We are disappointed to hear that your entire experience with us was not completely satisfactory. We thank you for your comments regarding the room you were allocated - due to the early check in, our staff allocated you a room based on what inventory was available at the time. Subject to availability, you may request a room that is located in a different area of the hotel the next time you stay with us.

We also appreciate your feedback regarding the cleanliness opportunities you identified during you stay. Your feedback has been forwarded to the relevant departments for review.

Thank you once again for your valuable feedback. We hope you will allow us the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Great position, awesome. Beautiful entrance. Close to Swanson street so very central. Roomy and very clean. New bathroom. We were on level 6 so near gym & pool which was heated properly, some say heated but tepid. Great restaurant across street with happy hours.

Stayed: June 2018, travelled as a couple
Thank nannaccazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 3 weeks ago

Dear nannaccazza,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear that your overall stay with us was satisfactory and that you enjoyed our hotel's central location - it is great for those who want to make the most of what Melbourne has to offer.

Thank you again for your feedback - we look forward to the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel Melbourne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here for my 50th birthday weekend. It was quite good a few small things weren't great but overall good experience. We had a family room which was quite spacious but tiny tiny bathroom. Vics bar was excellent great service and the brekky very nice. I went up to use the spa, sauna, pool in the morning but unfortunately the spa must have been a bit low and water was flying everywhere, but anyway it was still fun and overall great experience.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 3 weeks ago

Dear Nicole D,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear that you enjoyed your overall experience with us. We thank you for your positive feedback about Vic's Bar and the full buffet breakfast offering available - your comments have been forwarded to the relevant teams.

We appreciate your feedback about the bathroom in the room you were allocated. The rooms at The Victoria Hotel come in different shapes and sizes, some smaller than others - this includes our bathrooms. Subject to availability, you may request a room with a larger bathroom the next time you stay with us.

We also thank you for your feedback regarding your experience with the spa - we have followed up the water levels - they are currently at an appropriate level, however your comments have been forwarded to the relevant teams to keep an eye on.

Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The Victoria hotel is located in a posh area, nice and elegant place to stay here, Federation Square and Melbourne cricket ground is very close to this place. The tram facility is also available here in this area free of cost. Over all it was nice experience!

Stayed: October 2017, travelled with family
Thank Dipteshrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 3 weeks ago

Dear Dipteshrao,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear you enjoyed your stay and appreciated the central location of our CBD hotel - it is great for those who want to make the most of what Melbourne has to offer!

Thank you again for your feedback. We look forward to welcoming you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews