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All reviews ibis styles vic's bar heritage room great location mezzanine level central location swanston street federation square the heart of the city budget hotel buffet breakfast queen bed definitely stay here again car parking public transport gym cafes
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Reviewed 27 June 2018

My friend and I stayed at The Victoria Hotel earlier this month from 15 to 18 June. During our stay the positives included the decore, affordability, quick check in and convenience. Unfortunately the negatives out weighed the positives. The negatives were poor internet connection as a result of not being password protected, no phone reception and arrogant car attendant.

Upon collecting our hire car we thought it would be easier to place our luggage inside and locked along with taking the keys. However, the car attendant made this difficult and insisted we leave the keys with him, even after noticing the drivers window was down and the keys were on the dash board. In response to this, we put the window up, locked the car and attempted to file a compliant to the hotel reception. However, were blocked by the car attendant and on numerous attempts tried to take the keys from my hand.

As we approached the receptionist desk to make a compliant the manager on duty (female) did not seem to care and simply said "It is hotel policy" and "they never have anything stolen".

Unfortunately, we were not convinced but very disgruntled resulting in returning to our car and leaving soon after.

Usually not one to complain but thought this was worth a review. Would not recommend to family and friends.

  • Stayed: June 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank nikkic28740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 9 July 2018

Dear nikkic28740,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are sorry to hear the negatives outweighed the positives during your stay with us on this occasion.

We thank you for your feedback about the current procedure for car parking at the hotel. We take all comments seriously and your feedback has been forwarded to our management team for review and consideration.

Thank you again for your valuable feedback. We hope you may allow us the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel.

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Reviewed 26 June 2018

Our first impression of the hotel was ok - nice location in the city centre. We were a bit early for check in but we were told our room was ready. Brilliant, after a long flight that was just what we wanted! However things started to go downhill from there on. Our room was right at the back of the hotel, overlooking a dirty light well full of pigeons and their debris. The bed was clean and comfy but the rest of the room needed a good clean. I don’t think the carpet had seen a vacuum for weeks and the wardrobe door runners were black with grime. Luckily we were only staying three nights and having looked forward to our trip for months we were left very disappointed.

Stayed: February 2018, travelled as a couple
Thank BudeKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 27 June 2018

Dear BudeKate,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear that you appreciated the early check in and central location of our CBD hotel - it is perfect for those who want to make the most of what Melbourne has to offer!

We are disappointed to hear that your entire experience with us was not completely satisfactory. We thank you for your comments regarding the room you were allocated - due to the early check in, our staff allocated you a room based on what inventory was available at the time. Subject to availability, you may request a room that is located in a different area of the hotel the next time you stay with us.

We also appreciate your feedback regarding the cleanliness opportunities you identified during you stay. Your feedback has been forwarded to the relevant departments for review.

Thank you once again for your valuable feedback. We hope you will allow us the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel.

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Reviewed 24 June 2018 via mobile

Great position, awesome. Beautiful entrance. Close to Swanson street so very central. Roomy and very clean. New bathroom. We were on level 6 so near gym & pool which was heated properly, some say heated but tepid. Great restaurant across street with happy hours.

Stayed: June 2018, travelled as a couple
Thank nannaccazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 27 June 2018

Dear nannaccazza,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear that your overall stay with us was satisfactory and that you enjoyed our hotel's central location - it is great for those who want to make the most of what Melbourne has to offer.

Thank you again for your feedback - we look forward to the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel Melbourne

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Reviewed 24 June 2018

We stayed here for my 50th birthday weekend. It was quite good a few small things weren't great but overall good experience. We had a family room which was quite spacious but tiny tiny bathroom. Vics bar was excellent great service and the brekky very nice. I went up to use the spa, sauna, pool in the morning but unfortunately the spa must have been a bit low and water was flying everywhere, but anyway it was still fun and overall great experience.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 27 June 2018

Dear Nicole D,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear that you enjoyed your overall experience with us. We thank you for your positive feedback about Vic's Bar and the full buffet breakfast offering available - your comments have been forwarded to the relevant teams.

We appreciate your feedback about the bathroom in the room you were allocated. The rooms at The Victoria Hotel come in different shapes and sizes, some smaller than others - this includes our bathrooms. Subject to availability, you may request a room with a larger bathroom the next time you stay with us.

We also thank you for your feedback regarding your experience with the spa - we have followed up the water levels - they are currently at an appropriate level, however your comments have been forwarded to the relevant teams to keep an eye on.

Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel


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Reviewed 24 June 2018 via mobile

The Victoria hotel is located in a posh area, nice and elegant place to stay here, Federation Square and Melbourne cricket ground is very close to this place. The tram facility is also available here in this area free of cost. Over all it was nice experience!

Stayed: October 2017, travelled with family
Thank Dipteshrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal B, S&M Coordinator at The Victoria Hotel, responded to this reviewResponded 27 June 2018

Dear Dipteshrao,

Thank you for staying with us and taking the time to provide a review about The Victoria Hotel.

We are pleased to hear you enjoyed your stay and appreciated the central location of our CBD hotel - it is great for those who want to make the most of what Melbourne has to offer!

Thank you again for your feedback. We look forward to welcoming you back to The Victoria Hotel the next time you travel to Melbourne.

Kind regards,
The Team at The Victoria Hotel

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